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Business Profile

Medical Billing

Medical Billers and Coders (MBC)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for Medical Billers and Coders (MBC)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Medical Billers and Coders (MBC) has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few months ago I started receiving bills from ******* about a medical bill. I went to one of their urgent care centers in *****, ** after breaking my hand on the job. My supervisor went with me and signed the paperwork for the company, ******************, to pay for my treatment. As I am now retired I have no idea whether the bill has been paid by **** or not and why this bill is following *** was not the guarantor for the treatment. Also, **** paid all my other bills and I believe this bill may not have gotten paid as it was sent out late??? I only started getting this bill a few months ago and the injury happened in November of 2022. The bill is not my obligation and I want them to stop threatening me with collection, they can threaten Ecco all they want. I believe they are just coming after me, the little guy because Ecco hasnt paid them.

      Business Response

      Date: 03/18/2025

      This is not for Medical Billers and Coders, the complaint applicant has mismatch wrongfully. We are not ******. Please update this in your BBB before sending any such complaint against Medical Billers and Coders (MBC)

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As the attached document shows, I paid the $320.00 bill which originally appeared on the ************************* portal. However, Payments MD continue to send an ever higher bill continuously. I phoned them re same and they requested that I send proof of same, which I did, which is the same as what is attached. But they still continue to send those bills

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a follow-up to my last complaint. I was called and was told that Summit Medical would look into all my payments. I have not heard anything in a long time and continue to get bills. Everything has been paid. I think I have actually overpaid and they won't stop. I'm getting to the point where I am going to hire a lawyer. I have paid everything! I gave all the check numbers to the person I spoke to.

      Customer Answer

      Date: 03/07/2024

      You can close this complaint. I just paid them. It was easier than fighting forever on this. 

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill via e-mail from *************************************************************************************, on October 4th, and the hard copy of that **** arrived in the mail October 10th. I called on October 4th to discuss the bill and to provide insurance information and wasnt allowed to leave a message. The automated message stated business hours and to call within those hours. I called during business hours on October 5th and was sent to a voicemail when I chose the billing option over the phone. I left a detailed message with my name, phone number and claim number. After not receiving a callback- I again called ********************************* on October 10th, and October 18th, all three times providing my name, phone number and that I have to discuss a billing issue. It is impossible to discuss anything when no one from this organization calls you back. They provided the phone number in their e-mail as ************ which sends the caller to automated prompts and finally to a voicemail. The phone number provided in the hard copy of the bill- ************ just rings out with no one picking up the call at all.

    Medical Billers and Coders (MBC) is NOT a BBB Accredited Business.

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