Business Profile

Money Orders

MoneyGram

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

549 total complaints in the last 3 years.
151 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2012 Route 124 ********************** ************* E5T 2R2 ************ (Message available)****************** August 30, 2023 Good Afternoon, I have an issue with Moneygram Company to which they are refusing to refund or pay forward the money to pay the bill that the Moneygram was purchased for. They are making outlandish demands and requests, to which I will outline below. For this reason, I wish to lodge a complaint.As a background, my Mother is 98 and I am her legal next of kin and power of attorneyhave legal papers to prove this. I, as her only child, have been handling her finances and personal business for the at least the last ten years. My Father passed away in **** and my Mother kept these two bills in his name (as was the fashion for widows to do at that time). These two bills payments, ************************ and ************* ************** have been made from her account since. Since I began as her agent, I had continued to pay these two bills at the bank. But for the last eight months, I have been purchasing Moneygrams from the local ****************** to pay these two bills. ***** doing so as the *********** is closer than the bank. For some reason, last month, the Moneygram Company would not release the purchased Moneygram to pay the Hydro and Aliant bills.Over the last month, I have made three attempts to call and the Post Mistress (from whom they were purchased) has made at least three attempts (with them hanging up on her twice in my presence), to call the Moneygram company to get some resolution in this matter. They did release the money to pay the Hydro bill but not the telephone. Their story and outrageous demands change with every telephone call. For example they wanted me to email: 1) My drivers license with picture and/or 2) My ************* of ******** papers and/or 3. My Fathers Death Certificate or Will (!). The last time I had contact with them, they demanded that I needed permission from my deceased Father before they will give me any information. I have made it very clear that I will never send any legal papers via email or any other method. The whole ordeal sounds very shady to me. My Mother is on a very modest fixed income and has dementia. Again, this is why I am assisting her with all aspects of daily living. This company is more than frustrating to deal with. I will never be purchasing a Moneygram again and will make those extra miles to go to the bank. Please do not hesitate to contact me at the above contact information. I am very interested to speak to you on this matter and get a resolution made.With thanks,************************* ******
Business Response
Date: 09/12/2023
MoneyGram appreciates the opportunity to review and respond to ***************************** concerns.

According to MoneyGrams records, *************************** is not listed as the transaction's sender for which she filed the complaint. To proceed with the release of the funds, she will need to submit documentation showing that she is authorized to conduct business on behalf of the sender. Our records indicate that she was previously advised about the documentation she needs to submit to proceed with the release of the funds.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 09/15/2023
I am rejecting this response because:. THE MONEYGRAM COMPANY ALREADY REFUNDED ONE OF THE MONEYGRAMS WITH NO ISSUE...WHICH I FORWARDED TO THE COMPANY WHO THE MONEY SHOULD HAVE GONE TO IN THE FIRST PLACE...WHY ARE THEY KEEPING THE SECOND. MY MOTHER IS NOW A MONTH BEHIND FOR THAT BILL! ALSO, WHY DOES THE MONEYGRAM COMPANY REFUSE TO RELEASE THE MONEY TO THE COMPANY TO PAY THE BILL?! I REFUSE TO SEND LEGAL OR PERSONAL DOCUMENTS PAPERS TO ANYONE THAT IS OF QUESTIONABLE ORIGIN. THE CONVERSATIONS THAT i HAVE HAD WITH THESE PEOPLE ARE FAR TOO SHADY AND SOUNDS LIKE THEY ARE TRYING TO SCAM MY 98 YEAR OLD MOTHER OUT OF HER MONEY. I HAVE ACTED AS HER AGENT FOR OVER ******************************************************* THEIR RIDICULOUS DEMANDS..
Business Response
Date: 09/22/2023
As previously advised, *************************** will need to provide documentation that she is authorized to conduct business on the senders behalf to collect the refund. The required documentation can be sent directly to ******************************************.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 09/22/2023
I am rejecting this response because: I AM NOT SENDING PERSONAL LEGAL INFORMATION TO THIS OR ANYONE IS IS ATTEMPTING TO SCAM A 98 YEAR OL WIDOW. I DO NOT NEED A REFUND SENT TO ME, JUST SEND THE MONEY TO THE COMPANY IT WAS INTENDED TO PAY HER BILL. AS THE MONEYGRAM COMPANY RELEASED THE MONEY TO PAY THE FIRST BILL...WHY ARE THEY HOLDING THIS ONE! RIDCULOUS, PATHETIC, SCAMMING COMPANY. I WILL NEVER USE THIS COMPANY FOR ANYTHING I MAY NEED IN THE FUTURE NOR SHALL I RECOMMEND THEM.
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to set up an account with **********************. For some reason I was unable to set up account as they said due to "suspicious" activity on my account I could not (and would never) be able to use their services I explained that I have never used them as i was trying to set up account. They said there was one transaction, related to me, that was suspicious, and therefore I could not use them. I asked what the transaction was as it must be fraud and they refused to share with me. THIS IS MY CREDIT and MY profile. If there is fraud or suspicious activity this should be shared with me. I want to know WHY I cannot use this service and WHAT is the activity tied to me.
Business Response
Date: 09/07/2023
MoneyGram appreciates the opportunity to review and respond to Ms. ******* concerns.

MoneyGram is subject to a wide range of laws and regulations globally;including various privacy, data protection, and compliance rules and regulations. All transactions are subject to careful review and ongoing monitoring. Because of this, MoneyGram conducts periodic review of consumers activities.

To protect the safety of our consumers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.

The closure of your online profile was escalated to our online risk team for additional review. After further review regarding the profile closure, the decision was to reinstate your online profile.

MoneyGram apologizes for any inconvenience that **************** may have experienced. For security reasons, we are unable to comment on the specific reason for the decline of service.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:08/22/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Without any logical reasoning Moneygram has disabled the profile and I am unable to send money. Upon asking the customer care representative they simply said that it was a review which was conducted and which resulted into disabling of the profile. So Moneygram higher management would you oblige to provide a reason as to why the profile was being disabled and on what grounds and reason? I would like to get a elaborative explanation regarding the same. And also I would like to request for reinstating the service because every thing right from the details and verification along with the payment stands legit so why would there be a block on the profile for no reasons?
Business Response
Date: 09/05/2023
MoneyGram appreciates the opportunity to review and respond to our consumers concerns.

MoneyGram is subject to a wide range of laws and regulations globally; including various privacy, data protection and compliance rules and regulations. All transactions are subject to careful review and on-going monitoring. Because of this,MoneyGram conducts periodic reviews of consumers activities.

To protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.

The closure of your online profile was escalated to our online risk team for additional review, and after reconsideration of the details surrounding the closure, the outcome was to reinstate your online profile.

MoneyGram apologizes for any inconvenience you may have experienced in using our services.For security reasons, we are not able to comment on the specific reason for the decline of service.

When legitimate transactions are disrupted, we hope that our consumers understand that these inconveniences are the result of dedication to protecting our consumers.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 09/05/2023
I have reviewed the business response and accept this resolution. - Thank you money gram to reinstate the profile and making it easier to transact. As a end user I assure you in belief and faith to adhere to all the rules in place and to always abide by it. Thank you once again for the support extended. Dear BBB- please take a note of this complaint closed with a happier resolution from the business
Initial Complaint
Date:08/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My moneygram transfer for $153.00 on June 26, 2023, was never sent and received by the receiving bank. The transfer was not completed. The transaction number is ********. This transaction is STILL processing on Moneygrams end. I called Moneygram and emailed them. Over the phone, a rep confirmed that transaction did not process. Through email, I was told that I would not be able to receive a refund, hence why I am filing a complaint with the BBB.
Business Response
Date: 09/01/2023
MoneyGram appreciates the opportunity to review and respond to Ms. ***** concerns.

According to MoneyGrams records,************ used our services to initiate a transfer to deposit funds to a receivers card on June 26, 2023.

Upon further review, it appears that an error may have occurred with the transaction, therefore weve reached out to the receiving partner asking for confirmation of the deposit and/or rejection and refund of the transfer. We are still awaiting a response to our request.

MoneyGram will provide an update directly to ************ as soon as a response is received from the receiving partner.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 500 dollar money order. It was accidentally torn. The bank wont accept it. Followed MoneyGrams procedure to get it replaced. Filled out the form and printed it out. Sent it and the original receipt to the address they said to which was: MoneyGram payment systems **** P.O. Box 610. *********** **. 55480-0610. Approximately 4 weeks later it all came back. On the envelope it said return to sender. Tried calling the number and no customer service to speak to and no way to get a refund. I want the money order replaced or my money back. I have the original money and receipt and it hasnt been cashed.
Business Response
Date: 08/31/2023
MoneyGram appreciates the opportunity to review and respond to Ms. ********* concerns.

The mailed request was returned as we no longer process money order requests via mail. For future reference, you can submit money order replacement requests/refunds online at moneygram.com.

We processed a refund of the money order. The funds are available for ******************** to collect via a money transfer transaction from a MoneyGram agent location. The refund details have been sent to her directly.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:08/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated an international transfer (MoneyGram Ref #: ********) for a deposit to an overseas bank account on 6/20/2023 for $460. When I received email and text confirmation that the transaction was complete and a deposit has been made, I checked the account to find out there was no credit as indicated. I informed MoneyGram customer service about this and a case was opened (Case #********). After several follow-*** with customer service, they sent me an email on July 9th that there was an error with the transaction and that I would get a refund of the transaction fee. I was told again a deposit has been made to the account. I checked again to find there is no record of a deposit transaction for the funds in question. At that point, I asked MoneyGram for a refund of my money as there is clearly a problem with this transaction. I was flatly told by customer service representative that they would not refund me as a deposit has been made to the account as far as they are concerned. They opened another case (Case #********) and told me they reached out to the receiving bank for a response regarding the missing deposit. It's been almost two months and they claimed to be still waiting for a response. The case was closed without resolution to the delivery of my missing funds. I received my bank states for the June and July and offered MoneyGram to review the statements as evidence that there was no deposit transaction as claimed. MoneyGram customer service continue to read me the same script that the case is still under investigation and they are waiting for response from the receiving bank. I still have not received my funds and MoneyGram continues to give me the run around and reading me boilerplate responses after several phone calls and email messages. I randomly received an email from MoneGram customer service that they opened another case (Case #********) as of 8/10/2023 regarding the same issue. It is incredible they can do this to customers without remorse.
Business Response
Date: 08/30/2023
MoneyGram appreciates the opportunity to review and respond to our consumer's concerns.

According to the complaint, ***************************** indicated that the following occurred:

funds were not made available to the receiver on the disclosed date of availability.

After completing our investigation, MoneyGram has determined that an error as defined under the Remittance Rule has not occurred. The transaction was successfully deposited on June 29, 2023. Which was by the estimated date of deposit.

As MoneyGram has determined a mistake has not occurred, we consider this matter closed.

Sincerely,
______________________
******************** Department
P:**************
Mailbox: ******************************************
Attention ******************** Department
P.O.Box 191189
******,***** 75219
USBB

Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred,you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
Customer Answer
Date: 08/31/2023
I am rejecting this response because: I have attached 2 months of bank statements showing there was no deposit of the funds to my account in that period. If MoneyGram has proof confirming their claim of a "successful deposit" of the transaction amount to my account on June 29th, then I'm asking them to produce that evidence.
Business Response
Date: 09/07/2023
A proof of payment request has been opened on behalf of ****************. Please allow up to 30 calendar days for processing. The response will be sent directly to *************** via email.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 09/08/2023
I am rejecting this response because: I was told by MoneyGram customer service for months that they were waiting for a response from the bank regarding the issue. It appears all the do is just keep dragging this on so I can just forget about it and move on. My funds just did not disappear in a vacuum. This company is in money transfer business and i expect them to know where in the chain of custody the funds went missing.
Customer Answer
Date: 11/07/2023
I have not heard from the business since that time nor have I received my funds. I am deeply disappointed that a multi-million dollar business can perpetrate such plain scheme against consumers and continue to remain in business.
Business Response
Date: 11/20/2023
According to MoneyGrams records, the funds were successfully received on June 29, 2023.Our partner confirmed that the funds were received and credited to the intended account with the details provided. Our records further show that proof of deposit was sent to **************** on July 14, 2023. After careful consideration of all the available information, MoneyGram is unable to uphold Mr. ******* request to refund the transaction. We now consider this matter closed.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 11/20/2023
I am rejecting this response because: I have provided two months of bank statements showing there was no credit to the accounts. This business refused to review these statements and falsely continue to claim that the fund was credit to my account.
Business Response
Date: 11/29/2023
Thank you for contacting MoneyGram detailing your concerns with our service.MoneyGram strongly values the opinions of our customers and appreciate the time you have taken to provide this valuable feedback.

MoneyGram has investigated your claim and verified that confirmation from our partner was received stating that the funds were successfully deposited. As MoneyGram is no longer in possession of the funds, a refund is not available. MoneyGram recommends that **************** contact the receiving bank directly for further assistance.

Thank you,
MoneyGram Regulatory Governance
Business Response
Date: 11/29/2023
Thank you for contacting MoneyGram detailing your concerns with our service.MoneyGram strongly values the opinions of our customers and appreciate the time you have taken to provide this valuable feedback.

MoneyGram has investigated your claim and verified that confirmation from our partner was received stating that the funds were successfully deposited. As MoneyGram is no longer in possession of the funds, a refund is not available. MoneyGram recommends that **************** contact the receiving bank directly for further assistance.

Thank you,
MoneyGram Regulatory Governance
Business Response
Date: 11/29/2023
Thank you for contacting MoneyGram detailing your concerns with our service.MoneyGram strongly values the opinions of our customers and appreciate the time you have taken to provide this valuable feedback.

MoneyGram has investigated your claim and verified that confirmation from our partner was received stating that the funds were successfully deposited. As MoneyGram is no longer in possession of the funds, a refund is not available. MoneyGram recommends that **************** contact the receiving bank directly for further assistance.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On: 6/7/2023 at 18:29hrs (6:****)I ***** *****************. (aka: *********************** ****** ******) went into a CVS/Pharmacy #*******************************************************************, an agent of MoneyGram Payment Systems, and paid $1479.87 to be transferred to my Niece OYEMWEN EHIMWENMA OSUNBOR in *******.Unfortunately I requested to cancel or terminated the service or transactions due to personal reasons. To date my money $1479.87 hasnt been returned or refunded to me yet, even after several attempts to get it back. But instead they moneygram customer service sent me to several different places or locations to get my money but to no avail or success, some of the locations were not operational and some of them treated me like I was coming to scam or rob them, even the location where I initiated the transaction.
Business Response
Date: 08/30/2023
MoneyGram appreciates the opportunity to review and respond to Mr. ******* concerns.

MoneyGrams records indicate that *************** initiated a transfer of funds to a receiver. Our records further indicate that the transaction was canceled and refunded due to compliance issues. A refund was processed via new reference number and is currently available for *************** to collect from any MoneyGram agent location in ********.

According to our records, **************** contacted MoneyGram by phone as he was unable to collect the full refund amount from the original send location. He was advised to visit a non-CVS agent location to collect the funds.

The funds are still available to be collected. **************** can contact us by telephone, or he can visit us online at moneygram.com if he needs assistance with locating an available agent location in his area.

MoneyGram apologizes for any inconvenience **************** may have experienced in using our services.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 08/31/2023
I am rejecting this response because: I had been sent to other locations from CVS just to get my money back and 2 out of which are not operational and the 3rd will not even hear me speak but will prefer I leave its business premises.
It seems that moneygram is not working to refund my money but continue to give me the run around, just because I cancelled a transaction.
Business Response
Date: 09/08/2023
**************** should be able to collect his full refund from a Walmart agent location. To collect the refund, **************** will need to visit an agent location and complete a form with the new reference number identifying MoneyGram as the sender and himself as the receiver. If **************** has further questions, he can contact MoneyGram by phone at **************.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 09/16/2023
I am rejecting this response because: it is become evident that moneygram has decided to illegally or unlawfully withhold my money in the amount of $1479.87 being the amount paid to moneygram inside a CVS store in *************, an agent location.
let me be clear that I leave in ************* and their current suggested pickup location is in ********** which is another state from where I leave and where the transaction was initiated on June 7th 2023., again I am attaching copies in this case as evidence of my claim.

Customer Answer
Date: 09/16/2023
Attached are copies supporting my claim
Customer Answer
Date: 09/16/2023
Additional details attached.
Initial Complaint
Date:08/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 8, 11 and 14 of 2023, I used MoneyGram to attempt to transfer money to two separate individuals in the *******************. Both are being told they are not able to receive the money. One is being told her transfers are not in the system and the other is being told her name does not match her ID even though I've sent money to her with Moneygram several times before successfully and neither of us have changed any information. I tried contacting customer support yesterday and today and they did not offer any help. When I talked to the customer support supervisor today through the MoneyGram app's chat feature, she gave me a number to call which turned out to be a medical alert scam line that can also transfer you to a phone *** line if you swear on the phone. That number is **************. The receivers are not getting any help in their country at the two separate locations where they are trying to pickup.
Business Response
Date: 08/28/2023
MoneyGram appreciates the opportunity to review and respond to ****************** concerns.

According to MoneyGrams records, on August 8, 2023, ******************************* used our services to complete a transfer of funds to a receiver.

**************** has stated that his receiver was refused payout of the transfer at the agent location due to a system issue,therefore he requested that the full refund be processed to include the send amount plus the fee.

On August 24, 2023, MoneyGram processed a full refund of the transfer. Please allow three to ten business days for funds to be credited back to the original payment method used.

Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity,such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 08/28/2023
I have reviewed the business response and accept this resolution.

Initial Complaint

Date:08/15/2023

Type:Product Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

on may 9 2022 i bought a money order for ****** a whole 9months later im getting calls saying rent was not paid . i have the receipt so i call money gram a few time filed over 8 forms in 4 months was told someone reorder the money order and a refund was sent out in 2.3.2023 .. im telling them i did not reorder anything this is new to me my question that is not getting answer is who reorder it a name address and where was it cashed at money gram will not provide me with any information i cannot afford to pay another ****** can you please help me solve this problem . thank you .

Customer Answer

Date: 08/15/2023

money order on may 9 2022 i bought a money order for ****** for rent about 8 months later got a complaint about rent not paid . i have my receipt .i contact money gram a few times filed about 8 compliant forms and all they keep saying is a replacement was sent out on 2.3/23 thats not enough information this is my rent i cant afford to pay another my receipt number ************ case numbers ********. ******** ******** all im asking for is some help on finding out where the replacement check was sent to a name amount and address and receipt number of the money order thank you.

Business Response

Date: 08/28/2023

MoneyGram appreciates the opportunity to review and respond to Ms. ******* concerns.

According to the complaint, *************** requested assistance with replacing her money order. MoneyGrams records indicate that a replacement was re-issued to **************** in the form of a money transfer transaction on August 16, 2023. The refund details were sent to *************** via email on August 16, 2023.

MoneyGram apologizes for the delay and any inconvenience **************** may have experienced.

Thank you,
MoneyGram Regulatory Governance

Customer Answer

Date: 08/29/2023

I have reviewed the business response and accept this resolution.

Thank you for all your help the issue was resolved and I received the money back thank you so much.

Initial Complaint
Date:08/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 100 money gram on July 22 2023. Within hours I had to cancel. I have been in contact with moneygram requesting a refund. I've waited 10 days and have yet to receive a refund. This past week I talked to a representative for the third time. Here is what I was told, ' Unfortunately there's an error and we didn't get your refund submitted. Now you will have to wait 90 days."This is unacceptable business practices.
Business Response
Date: 08/25/2023
MoneyGram appreciates the opportunity to review and respond to ****************** concerns.

According to MoneyGrams records, on July 22, 2023, **************** used our services to complete a transfer. The transaction was canceled and refunded the same day, but due to an exception error during the refund processing, the refund was unsuccessful.

On August 15, 2023, a manual refund was processed. Please allow three to ten business days for funds to be credited back to the original payment method.

MoneyGram apologizes for any inconvenience **************** has experienced while using our services.

Thank you,
MoneyGram Regulatory Governance

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