Business Profile

Money Orders

MoneyGram

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Complaints

This profile includes complaints for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

548 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, April 6th I initiated a money transfer. I reached out to Moneygram customer service on the 9th for transfer to be canceled and funds to be refunded to me. This company is refusing to process the refund and when *** asked to speak with a supervisor I am 1) not allowed to speak with one!! 2) unable to get the agent number of the rep I am on the phone with in order for me to reference for future escalations 3) am left wondering why I am unable to get a refund of my money!!The policy on the company website instructs customers not to share account/credit/debit card information with reps but I am being asked to provide my bank account by several customer service representatives such as Gaby in turn wont provide any identifying information such as an agent number to assure the customer can reference conversations had with them if ever necessary. In short. On Friday, April 9th I requested a return of my funds to the original method of payment and I would like this company to release my money!!
Business Response
Date: 04/24/2023
MoneyGram appreciates the opportunity to review and respond to **************** concerns.

According to MoneyGram's records, on April 6, 2023, *********** used our services to process a transfer. On April 14, 2023, the receiving partner rejected the transfer and returned the funds to MoneyGram, therefore a refund was processed back to the original payment method used by *************Please allow up to three to ten business days for the funds to be credited back to the account.

********************** apologizes for any inconvenience this may have caused.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:04/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm downloading you a letter that I also sent to Money Gram. This should have all the information you require. Thank you very much Sincerely **************************
Business Response
Date: 04/26/2023
MoneyGram appreciates the opportunity to review and respond to Mr. ******* concerns.

According to MoneyGrams records, on January 26, 2023, **************** used our services to complete an express payment.

*************** has stated that the funds were not sent to the correct ******. Per the ******,the payment was received and successfully credited to the account on January 27, 2023. **************** will need to contact the ****** for additional assistance regarding this matter.

Thank you,
MoneyGram Regulatory Governance

Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
Initial Complaint
Date:04/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/4/23, I sent $2000 from *** to *****, **** using Moneygram phone app. I selected that recipient receive money in dollars. I paid an extra $24.99 as transfer fee. Recipient went to Moneygram agent, ********** and was told that they will distribute the fund in ***** dinars but not in dollars. I called Moneygram on 4/9/23 to report this problem and was told by the customer service agent to have the recipient go to another agent, AlTaif Exchange to pick up the money in dollars. My recipient went to AlTaif exchange and was told that they will not distribute the money in dollars. I called customer service again and was told that my options is to receive the money in ***** dinner which comes out to about $1700 (loss of $300), or cancel the transaction and lose the transfer fee of $24.99 that I paid to Moneygram.My agreement with Moneygram is that I send the money in dollars and receive it in dollars. It is not my fault that Moneygrams agent is not honoring their contract. Im asking for full refund of $2024.99.
Business Response
Date: 04/24/2023
MoneyGram appreciates the opportunity to review and respond to ******************** concerns.

According to MoneyGram's records, on April 9, 2023, *************** contacted MoneyGram to report that the receiver could not collect the funds in USD as the agent locations visited by his receiver could only pay out the funds in local currency. Please note that payout in select currencies is subject to the availability of that currency at the time of collection and may be available only at select receive locations.

MoneyGram's records indicate that **************** requested a refund of the transfer on April 9, 2023, so a refund of the send amount was processed without the processing fee included.

Per MoneyGram's policy, a full refund is issued if a transaction is canceled within one hour of payment. For cancellations made more than one hour and up to 180 days after payment, the sent amount is refunded,excluding fees.

MoneyGram has made a one-time exception and completed a fee refund of $24.99 on April 18, 2023. Please allow three to ten business days for the fee refund to be credited back to the original payment method.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:03/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past several months, I have been traveling through South *******. Moneygram allows for users to wire money to themselves. When attempting to do so, there is a direct deposit option to the overseas bank account. The policies of ************* are such that a third-party local bank must complete an identity verification, for bank accounts and digital wallet apps. This occurs only during the first transfer. Afterwards, no additional verification is needed. On the day I was supposed to receive the money, that local bank called me, but I didn't answer. When I attempted to return the missed call, it would not go through - at that point I wasn't sure if under this scenario it was still required. So I called that local bank and provided my national ID number. The lady couldn't pull anything up. My next step was to call the local bank. They advised that they saw it in the system, but that there was an error on Moneygram's end - they may have made an entry error. They advised that I would NEVER have that money deposited into my account, unless it was fixed. My next step was to call Moneygram. Representatives advised that they saw it in the system and that it was in process for receipt. So I again called the bank and they said no. This went on for some time. Later, the people at the third-party bank advised that they couldn't pull it up with the national ID until after it was received. The transfer number should have been provided - they were a bit short and didn't really want to help....I DID have that number available.Moneygram refused to cancel the wire transfer. At that point, my only option was to dispute the transaction with my bank. Moneygram has since canceled my account. ************* does not have a direct interface with the local digital wallets, the way that Moneygram does. This is cursing great hardships. ******* filed case number ******** - but said it could take up to 90 days. This is unconscionable. Please fix this.
Business Response
Date: 04/13/2023
MoneyGram appreciates the opportunity to review and respond to ************************ concerns.

According to MoneyGram's records, Mr. ********* online profile was disabled as a result of a chargeback received from his financial institution.

Per our terms and conditions, MoneyGram may, without notice (except as required by law) and without liability to you, refuse to honor any instruction for a transfer, suspend or deactivate your User Account (defined below), stop or reverse any transfer, or otherwise suspend or terminate access to, or refuse to provide, any services at any time in its sole discretion, including with limitation if your payment method is declined or your payment is blocked or reversed for any reason.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 04/13/2023
I am rejecting this response because:

Although Moneygram
may have the right to do so, does not make it right. The reasons for this is that the surrounding factors are not being accounted for in this response. There were two other entities in place: the local bank as well as a third-party bank that completed a verification process. Each agency pointed their finger at the other. When I called a supervisor at Moneygram I asked if he would be willing to conference into the call with the local bank; he said he could not do so. My next step was to ask to RELAY information, where I would not pitch the call through. Rather, I would have him on one phone and the local bank on another simply repeating what each party said. He kept giving frivolous responses. You know what I think (after HOURS on phone calls)? That creates a scenario in which cold hard facts come into play and someone has to take accountability, rather than let the customer sit in the middle, as everyone passes the buck.

Does Moneygram tell you that the account is terminated when you log in? Nope.they give you error messages. Why? Because when its in writing there is a great probability that this will pop up on a regulatory bodys radar screen and accountability will be enforced . Under this format, Moneygram benefits from vague responses, where no one is accountable and they do WHATEVER comes out of their digital @** so that they staff can climb the ladder by walking over everybody.
Business Response
Date: 05/01/2023
MoneyGram apologizes for any difficulties you may have experienced using our service.
The decision that was made was done so after careful consideration and in alignment with MoneyGrams terms and conditions, therefore we are unable to offer a different resolution.
We appreciate your comments and would like to assure you that MoneyGram regularly reviews incidents such as this to continually improve our processes and procedures related to our customer service. ********************** appreciates your understanding and considers this matter closed.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 05/01/2023
I am rejecting this response because:
the tone presented is one that is both cordial and professional. The format of brevity allows for the polices laid out during multiple - and lengthy - telephone calls. They are not forthcoming but rather vague enough to answer yet not specific enough to address the issues. The mission and vision statements of a business that is are there to truly be productive members of the community is not one that was reflected during my calls. Rather, they are authoritarian, one-sides, and promote finger-pointing, as the structure is one where by sedition there are multiple companies involved. If the amounts charges were higher, regulation would more easily be promoted along with enforcement action. This too is promoted by the tendency for regulation to be more addressed at the State level, and refraining from intervene in cross-state, let alone international, transactions. It appears Moneygram has an excellent legal team, which advises on how to allow for unethical, and even illegal, actions to be small enough to stay below the radar of government over site.
Initial Complaint
Date:03/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to send a payment to a bank account through the ********************** on 3/30/2023 and a couple of hours later I received an email informing me that my transaction was canceled and I should receive a refund in about 10 days. I tried to logon to my MoneyGram account and wasnt able to. I called their customer service and I was told they had canceled my transaction and closed my MoneyGram account. Their reasoning was that they werent comfortable with my transactions. This was my first transaction in almost a year. I asked them to allow me to remove my information from their app, as I do not want my debit card information and other personal information ( drivers license and others) left in the account they locked me out of it. I can respect their decision, no matter how unprofessional it is, to lock my account but I want to be able to remove my information myself. I try to escalate it and the customer service representative reluctantly, after questioning me about why Im uncomfortable leaving my info on their app, put me on hold for a couple of minutes and told me he escalated it to the next level to see if they can remove my information off their app.
Business Response
Date: 04/13/2023
MoneyGram appreciates the opportunity to review and respond to ******************** concerns.

MoneyGram received a request to delete personal information made by you or on your behalf pursuant to your privacy rights under applicable data protection law. You may review our Privacy Notice at any time at www.moneygram.com/privacy-notice.

After a careful review of your request, because you have created a profile or initiated a transaction, MoneyGram may need to retain your personal information for business and record retention purposes for a period of up to one year.After the retention period is met, the information would be deleted except for de-identified and aggregated personal information, which will not include your personal information.

If youre currently receiving marketing communication from us, you may opt-out at any time by logging into your profile, or by sending an email to ***********************************************.

If you have any additional concerns which we have not addressed, please contact us at [email protected] the following case number ******** in all future correspondence with us regarding this matter.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 29, 2022, I sent $160 using MoneyGram to pay for my ********** **** Services account credit card bill. Money Gram sent the money to the wrong business. I have since been in touch with them on several occasions regarding the matter, and they have refused to resolve it. My account was in the negative and it affected my credit score. I requested that the monies be returned and I was told that an escalation was being created on several occasions. The last conversation that I had was on March 28, 2023 with a supervisor name *** from the escalation team I asked her several times to let me speak with her boss supervisor or manager and she refused to do so, so now Im making a complaint to retrieve my money. There is a reference number for my claim ********
Business Response
Date: 04/13/2023
MoneyGram appreciates the opportunity to review and respond to ************************ concerns.

According to MoneyGram's records, on December 30, 2022,******************** completed an express payment to a ******. MoneyGram's records further indicate that the funds were delivered to the ******. ******************** stated that the funds were sent to the wrong ******.

MoneyGram has reached out to the ****** and asked that they reject the funds and return them so that we can refund the transaction,however, we have not received a response despite follow-up requests. ******************* will need to contact the ****** directly for further assistance.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 04/14/2023
I am rejecting this response because: I spoke with a Representative at Citibank who says that it is the responsibility of Money Gram to create a case in order to retrieve the funds that I entrusted them with. Money Gram has failed to take responsibility for their mistake and hasnt tried to contact ******** instead they told me that I had to contact Citibank without providing me with any contact information. I have attached the phone number to whom contacted me on 4/13/23.
Business Response
Date: 04/28/2023
MoneyGrams records indicate that the transaction was sent correctly according to the details on the receipt signed by ********************. The signed receipt is an indication that the information provided on the receipt is correct. The funds have been received and have not been rejected, therefore MoneyGram is not able to issue a refund. ******************** will need to contact the ****** that received the funds directly for further assistance.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 05/01/2023
I am rejecting this response because: MoneyGram failed to provide a copy of so called receipt. In fact when asked if they had copies informed me that they had no such information. MoneyGram also failed to provide any information regarding Northland Citibank when asked. I was told that they had no information regarding this company and that Id have to find them on my own. What is MoneyGrams purpose if they cannot connect me to the company they sent my funds to?
Customer Answer
Date: 05/06/2023
I understand your decision, neither company wants to except responsibility for their part in this matter which means that I dont get my money back.
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used MoneyGram International to transfer $300.00 USD to Banco del Pichincha account in *******. 2 transactions, 1 transaction number ******** $100.00 on 02/24/2023, and the next trans number ******** on 03/03/2023 $200.00. MoneyGram promised delivery no later than 2 days after the transaction is made. The money was not delivered and still is not delivered until today 03/27/2023. MoneyGram refuses to provide any information as to where the money might be. The only thing they propose is to initiate an investigation, a process that takes up to 90 days. Even if I request a cancellation, the funds will not be refunded before or after the investigation concludes. This is an unreasonably long time. Both the receiver and I have had numerous telephone conversations with MoneyGram, receiving conflicting information from the agents and also numerous calls to the bank in ******* both blaming each other. I cannot understand I spent so much time with Money Gram with NO help at all.
Business Response
Date: 04/12/2023
MoneyGram appreciates the opportunity to review and respond to ****************** concerns.

According to MoneyGram's records, on February 24, 2023, ************* sent funds to a receivers account in *******. **********************'s records indicate that the funds were credited to the receivers account the same day.

************** stated that the funds were not credited to the receivers account, so we reached out to our partner for confirmation of the deposit. Our partner responded and confirmed that the funds were successfully credited to the account on February 24, 2023.

According to MoneyGram's records, on March 3, 2023, ************* sent funds to a receivers account in *******. **********************'s records indicate that the funds were credited to the receivers account the same day.

************** stated that the funds were not credited to the receivers account, so we reached out to our partner for confirmation of the deposit. Our partner responded and confirmed that the funds were successfully credited to the account on March 3, 2023.

Thank you,
MoneyGram Regulatory Governance

Pursuant to the Remittance Transfer Rule of Regulation E,31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
Customer Answer
Date: 04/13/2023
I am rejecting this response because:
I did not get proof that the funds were in fact deposited into the receivers account. I ask if they can please email me proof
that the funds were deposit haev not yet received anything. Please provode proof for both transactions, because as of today ******** the receiver
claims no deposits were made in to his bank account.
Thank you
Business Response
Date: 04/28/2023
The proof of deposit for both transactions was sent to ************** via secure email to the email address we have on file.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:03/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent money (about $1,612) through MoneyGram to a friend in ***** on March 18, 2023. The money was supposed to be deposited into the bank account of my friend within seconds as always promised but even right now, my friend and myself are receiving conflicting information about the transfer. I am now told to wait up to 90 days before a resolution could be made after MoneyGrams investigation. So so shocking MoneyGram cant just track to find out where the money is or just cancel and refund me my money. I need my money immediately. Thanks!
Business Response
Date: 04/12/2023
MoneyGram appreciates the opportunity to review and respond to ************************ concerns.

According to MoneyGram's records, on March 18, 2023, ******************* completed a transfer using MoneyGram Online which was intended for deposit to the receivers account in *****. On March 29, 2023, the transaction was rejected by the partner and a refund was processed back to the original payment method used by ********************* Please note that refunds to credit or debit cards can take up to three to ten business days.

MoneyGram apologizes for any inconvenience that this situation may have caused.

Thank you,
MoneyGram Regulatory Governance

Pursuant to the Remittance Transfer Rule of Regulation E,31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.
Customer Answer
Date: 04/12/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:03/23/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I want to report MoneyGram as nontrusted institution. On March 16th I used ******** services to sent $5560 to *************************** using a bank account. After 4 business days I received a refence number that the money are available for pickup, yet the recipient was told that he can't pickup the money as the is exceeding the allowed amount. MoneyGram didn't at any point informed me of this limitation, and I was told cancel the transaction and we will return your money in 10 business days. I canceled the transaction and as advised sent another amount of $5200 and I received a reference number saying that the funs are available right away, yet the recipient was told that the money are not available and he should come the next day. He we there the next day the founds were not available again, after communicating with the the local MoneyGram in ****** I was told that the money will be available shortly. Next thing I know MoneyGram canceled my second transaction with no explanation why besides that after internal review they decided so to cancel it. Now I have $10760 stuck with MoneyGram that I have to wait 10 business days to get back. I firmly believe that they should not provide services, and I should be reimbues for my troubles and frustrations with them. Their customer service is not helpful at all. Please help!
Business Response
Date: 04/11/2023
MoneyGram appreciates the opportunity to review and respond to **************************** concerns.

According to MoneyGram's records, on March 21, 2023, *********************** used our services to send funds to a receiver. The transaction was canceled and refunded on March 22, 2023.

On March 22, 2023, ************************ made another attempt to send funds to a receiver. This transaction was canceled for compliance reasons and refunded on March 23, 2023.

Refunds made to credit or debit cards may take up to three to ten business days to be credited based on the consumer's financial institution. MoneyGram no longer has the funds and is not able to expedite the process.

To protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.

When legitimate transactions are disrupted, we hope that our consumers understand that these inconveniences are the result of our dedication to protecting our consumers.

MoneyGram apologizes for any inconvenience this may have caused.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 04/11/2023
I have reviewed the business response and accept this resolution. I received my funds back pretty quick and form that part I am satisfied with. I am not happy that Money Gram advertise them self as service provider and then is not capable of delivering the service. First, their system allows you to send more money that they can deliver, second, when the right amount of money was send, they cancel the transaction and provided no reason why they did that. Third their customer service was rude and nonhelpful, they were refusing to escalate the matter and ending the chat with me. I strongly believe that the business should be penalized so it can take more responsibly.
Regards,
Initial Complaint
Date:03/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
view attachments
Business Response
Date: 03/27/2023
Please attach supporting documents so MoneyGram can investigate this matter.
Thank you,
MoneyGram Regulatory Governance
Business Response
Date: 03/27/2023
From: Regulatory Operations [mailto:***********************************************]
Sent: Wednesday, March 22, 2023 1:17 PM
To: CompanyAnswers <**********************************************>
Cc: ************************ <**********************************>; ************************** <**********************************>; ************************** <********************************>
Subject: FW: [EXTERNAL] BBB Complaint Case# ******** (Ref#**-90246426-********-4-300)

Good afternoon,

MoneyGram received the complaint listed below today and the attachments were not included within the complaint. Can you please send the attachment(s) over to us so we can investigate the concern and respond as soon as possible?

Thank you in advance,

*************************
Regulatory Governance Anaylst II

MoneyGram International

p: **************

****************************************************************

******, ** 75201
Business Response
Date: 04/03/2023
MoneyGram appreciates the opportunity to review and respond to ****************** concerns.

MoneyGram is subject to a wide range of laws and regulations globally; including various privacy, data protection, and compliance rules and regulations. All transactions are subject to careful review and ongoing monitoring. Because of this, MoneyGram conducts periodic reviews of consumer activities.

To protect the safety of our consumers, and to meet our compliance requirements,MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.

Please be advised that as MoneyGram does not feel comfortable with your activity, your name was put on restrictions in the MoneyGram system which disables you from using our service. We acknowledge this isnt the outcome you may have requested, however, this decision has been made after careful consideration,and we apologize for any inconvenience this may cause you. MoneyGram advises you to use a different service to send money in the future.

Thank you,
MoneyGram Regulatory Governance

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Business Response

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