Complaints

This profile includes complaints for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MoneyGram

  2828 N Harwood St Fl 15 Dallas, TX 75201-1518

• 

  MoneyGram

  120 10 Ave N Creston, BC V0B 1G0

• 

  MoneyGram International

  8097 Tara BLVD Jonesboro, GA 30236

• 

  MoneyGram International

  1077 Railroad St NW Conyers, GA 30012

• 

  Money Gram

  35404 US Highway 19 N Palm Harbor, FL 34684

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification from my bank that $357.99 was withdrawn from my account by ******************** US Dallas at 06:20, and another $357.99 was placed in pending status at 06:39. I do not have an account with ******************** and am unsure how this happened. I contacted my bank and took the appropriate steps. The bank representative was very helpful and advised me to report this matter to Moneygram, as they might be able to hold the funds given the recent transactions.I called Moneygram immediately to report the issue. I was on hold for 35 minutes, and the representatives did not even ask for my name. They repeatedly questioned whether I was sure the transaction was from Moneygram, despite my offer to email them the evidence. They refused to escalate the matter to someone who could help. When I asked for an email or incident number for the call, the representative, *****, stated that it wasnt possible. It felt as though they didnt want to help and were possibly complicit in the scam.I am deeply concerned about the unethical business practices of Moneygram and their failure to address concerns of fraud. Their handling of this situation is unacceptable. Thank you for looking into this matter.

  Business Response

  Date: 01/09/2025

  To protect against identity theft, MoneyGrams Terms and Conditions do not permit using another consumers account. Only the person whose name is on the profile can create the profile and all the financial information entered must belong to them as well. We would advise you to contact your financial institution to cancel the credit or debit card related to the account as it was accessed by the unauthorized 3rd Party.
  
  MoneyGram takes consumer fraud very seriously and is constantly working to combat fraud and other criminal abuse of its service. In doing so it liaises with police and international law enforcement agencies daily.
  
  MoneyGram tries to warn consumers, when possible, of common fraudulent techniques and advise them on how they can minimize the risk of becoming victims of fraudsters. Please visit ************************************************** for more information, MoneyGram provides scenarios to be very suspicious of,and some ways to protect yourself.
  
  As part of our active leadership position in educating consumers about common scams and giving them the tools to protect themselves, weve launched **************************************************,a dedicated website that not only provides useful information but also details several common types of scams, such as sweepstakes and lottery scams,grandparent scams, check overpayment scams, mystery shopper scams, relationship scams, Internet purchase, etc.
  
  If you have not already done so, please report your claim to your local authorities. To release confidential information about the transaction, your local police must contact MoneyGram and submit a court order. This ensures the documentation we are providing will be used in a lawful manner.
  
  If you have any additional concerns that MoneyGram has not addressed, we can be contacted directly at ************************************************* mention case number ******** in all future correspondence with MoneyGram regarding this matter.
  
  Kind regards,
  Resolution ********************

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I the sender ******* ****** had made a transfer of $950.00 +$8 fee to ***** on 10/14/2024 at 03:43:01 pm to be deposited to the receiver bank account of ******* **** ( Unibank with account number ******************. After three days the money never deposited. Then, I went back to the place where I've made the transaction (*******) and been told that the money will be deposited on 11/05/2024. Still after that date of 11/05/2024 the money never deposited. I went back to ******* again and complained. The clerk who was at the desk at that time called MoneyGram and there I was told to make a complaint with MoneyGram and they said it will take 90 days to complete their investigation. I had waited until a little more than a month when I received an email stated that the transaction process was completed I didn't have any refunds. The money never got deposited to the receiver bank account. I worked so hard for my money and I was tried to help a family member in need in *****. I don't know where to go for help and I want my money back. Please help thank you in advance

  Business Response

  Date: 01/08/2025

  According to MoneyGrams records, on October 14, 2024,  the sender completed a transfer for ****** USD intended for credit to receivers account in *****. Our records indicate the funds were delivered on the same day. To date, the funds have not been rejected nor refunded to MoneyGram, therefore we are unable to refund the transaction.
  
  We sincerely apologize for any inconvenience that this situation may have caused.
  
  Sincerely,
  _____________________
  
  Resolution Assurance Department
  P:**************
  Email: ********************************************************************
  
  
  Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. ***. 1005.33(d), if you complained about a payment error and we determined that no error occurred,you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.

  Customer Answer

  Date: 01/09/2025

  I am rejecting this response because:   the money was never deposited to the receiver account. If the ********************** was deposited to the receiver account after three days the receiver went to the bank the money was not deposited. I went back to the place where I've made the transaction and they said that I had to wait until November 5 . After that still the money was never deposited  that's when I had made a complaint. Money gram told me it will take 90 days to complete their investigation and the earliest I can receive an answer is within 24 days. By the mean time I was waiting I had to used *** to made 2 others transactions to  Haiti at the same bank account to the receiver and they were very successful.. why the money gram transaction was never received and why I had to wait until November 5th to check the money if it was deposited when it is only take 3 days for sure for the money to be received. I saved all the receipts. 

  Business Response

  Date: 01/17/2025

  The receiving bank rejected and returned the transaction, so MoneyGram issued ********* a refund of $953.00 (USD). We emailed him details on how to collect the refund.
  
  MoneyGram apologizes for the delay and any inconvenience this situation may have caused.
  
  Thank you,
  MoneyGram Regulatory Governance 

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/13/2024 at the money center to complete a MoneyGram transaction. Associate asked if I knew the person I am sending to, I said yes he asked who was it, I said my friend, he asked why am I sending, I asked if that was relevant, he said if you don't want to answer take your business elsewhere. My transaction was not completed. I went back today around 2 pm. A different associate tried to complete my transaction but there was a block on my account making it impossible for future transactions. This was malicious and I felt discriminated against. I am now unable to do any money gram transactions that I have been doing for the past 10 years

  Business Response

  Date: 01/02/2025

  According to MoneyGrams records, the service to Mr. ****** was declined for compliance reasons.
  
  Please note, that MoneyGram is subject to a wide range of laws and regulations globally, including various privacy, data protection, and compliance rules and regulations. All transactions are subject to careful review and on-going monitoring.
  
  To protect the safety of our consumers, and to meet our compliance requirements,MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. Security measures have also been put in place to prevent our consumers from becoming victims of fraud scams. If MoneyGram does not feel comfortable with an activity or with the purpose of a transaction, the service could be declined.
  
  MoneyGram agents may ask additional questions about your relationship with the recipient to confirm that you know them personally. This is a standard precaution designed to prevent potential fraud or scams. By verifying the information, we aim to protect you and your funds from being sent to individuals who may not have genuine intentions.
  
  When legitimate transactions are disrupted, we hope that our consumers understand that these inconveniences are the result of our dedication to protecting them.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a money order through money-gram, serial number ********* for the amount of ******. ********************** has not delivered. We requested a replacement money order purchased on 12/12/2024 online. We paid the 3 day expedited fee of 45 dollars. Money order was not delivered, requested a replacement. I have not received my money. The total is 155 minus the 45 dollar replacement. I gave them my money upfront, I want my replacement fee back from Money-gram in order to rectify this situation. Despite my follow-up request I received notice of three different days that I did not agree to pay, I have yet to receive the funds as of December 19, 2024.This extended delay is both unreasonable and unacceptable, given that I paid the entire 45 dollars upfront for the service. The failure to deliver these funds or issue a timely replacement constitutes a breach of the terms under which I purchased the Money Order. I request that MoneyGram immediately returns the 175 to resolve this issue. The $45 replacement fee, Ill take applied despite my having no control over the delivery, is unfair and should be refunded in full.Please treat this as a formal demand for immediate action. I trust MoneyGram will take the necessary steps to restore confidence in its service by ensuring this issue is resolved promptly. Failure to do so may necessitate further actions to protect my financial interests.Thank you for your prompt attention to this matter.

  Business Response

  Date: 12/30/2024

  MoneyGram appreciates the opportunity to review and respond to Mr. *********** concerns.
  
  According to MoneyGrams records, a money order refund was successfully processed minus the standard processing fee of $25.00. The details for how to collect the refund was sent to Mr. ********** via email on December 23, 2024.
  
  MoneyGram apologizes for any inconvenience this may have caused Mr. ************************ you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 12/30/2024

  I have reviewed the business response and accept this resolution.  Thank you for reaching out and taking care of this issue.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I'm writing to express my frustration and disappointment with the service I received from MoneyGram. In March, I sent money to my brother-in-law, but when he went to pick it up a few months later, he was informed that the reference had been canceled.After investigating, I discovered that the bank account I used to send the money had been closed. Despite this, MoneyGram still sent the money. I've called your customer service several times to resolve this issue, and each time, I've had to explain the situation from scratch.The last representative I spoke with promised to provide a new reference number for me to pick up my money. However, I still haven't received it. I'm extremely disappointed in the level of service I've received, and I feel that my money has been unfairly withheld.I urge you to take immediate action to resolve this issue. I work hard for my money, and I expect a higher level of service from a reputable company like MoneyGram.Please return my money as soon as possible. I appreciate your prompt attention to this matter.Sincerely,Mrs. Fareedah H

  Business Response

  Date: 12/26/2024

  MoneyGram appreciates the opportunity to review and respond to Ms. ********** concerns.

  
  According to MoneyGrams records,Ms. ********* completed a transfer on March 29, 2024, intended for payout to the receiver, however the transaction was later rejected and returned to MoneyGram. A refund was processed back to the original payment method on October 28, 2024. To date, the funds have not been rejected or returned,therefore further refund is not due.  ************ will need to contact a card specialist at her financial institution for further assistance with the refund as MoneyGram is not in possession of the funds.

  
  MoneyGram apologizes for any inconvenience Ms. ********* may have experienced.

  
  Thank you,
  MoneyGram Regulatory Governance
  

  
  

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to pay my car payment. It said on my bill money gram was an option. So I googled money gram. It prompted me to get the app. To send money . I filled out the app info. And it told me to down load money to send money. I used my employer pay card. It took 203. And then it logged out on me I tryed to log back in and it disabled me! I called my bank pay card. They said I had to contact them. I contacted them they said there was no way to get the money back or reactivate my account. I asked if I could go to a location to get the money they said no. My back said I had to wait till they take the money because its in pending till January. Its December 19 th 2024. I just want my $203. Back. Two hundred and three ******!

  Business Response

  Date: 12/19/2024

  MoneyGram appreciates the opportunity to review and respond to Ms. ******* concerns.
  
  According to MoneyGrams records, Ms. ****** completed a transfer on December 11, 2024. The funds were delivered as intended; however, the transfer has since been rejected. MoneyGrams records show that a refund check has been requested and will be mailed to Ms. ****** in the amount of $200.00 minus the non-refundable service fee.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent money on Nov 5th. I was notified by the reciever the use only ** after I sent the money, and I called to request a refund. The $235 are still staying in Moneygram. They are refusing to refund the money.

  Business Response

  Date: 12/19/2024

  MoneyGram appreciates the opportunity to review and respond to Mr. ********** concerns.
  
  According to MoneyGrams records, Mr. ********** transaction was completed on December 5, 2024. The transaction as placed on a hold pending additional verification. Mr. ********* was advised that MoneyGram needed to speak with the receiver for additional verification. Due to the unsuccessful verification, the transaction was cancelled, and a refund was processed on December 11, 2024, in the amount of $235.00.
  
  A refund may take up to three to ten business days depending on how quickly the consumers financial institution processes the request.
  
  Thank you,
  MoneyGram Regulatory Governance

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 08/31/2024 paid in the amount of $1996.99. An attempt to stop the payment was made 09/01/2024. Was told transaction could not be stopped. On 09/04/2024 contacted MoneyGram in reference to receiver still having not received payment. Case number ******** was issued on 09/04/2024. On 09/12/2024 received communication that receiver's institution did not accept the transfer and to call for full refund. Was issued a case # ******** and was told a resolution would be in 1-10 business days. Received communication on 09/17/2024 stating the issue has been resolved and refund has been issued, and funds will be available in 1-10 business depending on the institution. Refund has not been received. Contacted on 10/01/2024 and was told there was a payment processing error, and this will escalate to the specialist team, and this again can take up to 10 business days. Case # ******** was then issued. Called 10/11/2024 still no refund. Was told there was a restriction on account from my financial institution; refund cannot be processed. Called my financial institution, there are no restriction on my account. Called 10/15/2024 issued another case # ******** resolution can take up to ***** business days. Contacted on 10/26/2024 was told most cases are resolved in 30 days or less. Received communication 11/15/2024 stating an attempt to send refund was rejected because of restriction per my financial institution. Went to my financial institution personally to ask for help on 11/25/2024, once again as told by my bank there are no restrictions on my account. Called **********************, while at my financial institution and they refused to talk to my financial institution. Told once again that this will be escalated and to give another 10 business days.

  Business Response

  Date: 12/19/2024

  MoneyGram appreciates the opportunity to review and respond to Ms. ******** concerns.
  
  According to MoneyGrams records, Ms. ******* completed a transfer on August 31, 2024. The transaction was rejected, and refunds were attempted multiple times. However, on each occasion the refund was rejected by ********************** institution.
  
  MoneyGram advised ********** that refunds will not process back to the card as the card was restricted by her financial institution, therefore Ms. ******* will need to contact a card specialist at her financial institution for further assistance with the refund.
  
  MoneyGram apologizes for any inconvenience Ms. ******* may have experienced.
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 12/19/2024

  I am rejecting this response because: As mentioned in the complaint my financial institution has been contacted several times and has advised that the issue is not on them or their system. I have personally went to the financial institution to even have Moneygram speak directly to my financial institution. Moneygram refuses. There needs to be a middle ground met. There needs to be a different way for my funds to be refunded. I will accept a check or money order. Moneygram system is not on me or my institution. It has been confirmed countless times. 

  Business Response

  Date: 12/27/2024

  MoneyGram would like to inform Ms. ******* that her complaint was escalated to MoneyGrams online settlement team for further investigation, and after thorough review, a refund has been authorized which will be issued in the form of a MoneyGram money transfer transaction made available for Ms. ******* to collect from her local MoneyGram agent location. The refund details will be sent to Ms. ******* via email once made available.

  
  MoneyGram apologizes for any inconvenience this may have caused Ms. ******* and appreciate Ms. ******** patience and understanding as MoneyGram worked to resolve the matter.

  
  If there are further questions,or assistance needed, please do not hesitate to contact us.  

  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 12/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17th 2024 I had purchased bitcoin from MoneyGram and then decided I did not want so sold it back in the amount of $184.18. For some reason it stayed in the processing mode. After a few days I asked them about getting that refunded and they finally sent me a form to fill out. I filled the form out and sent it back. I had made a small mistake on the form but it could still be read. They have since told me twice the funds would NOT be sent since they could NOT read the form. They will not give me the option of sending another form to receive my funds. They are withholding my funds for no reason. I am including all correspondence. This is not even right and I dont understand how a business can legally do this. Please I need to know where to turn for help if you cant help. Thank you.

  Business Response

  Date: 12/18/2024

  MoneyGram appreciates the opportunity to review and respond to Ms. ****** concerns.
  
  According to the complaint, Ms. ***** requested assistance regarding the refund of a failed cryptocurrency transaction.
  
  Ms. ****** request has been forwarded to MoneyGrams online settlement team for additional review and processing. MoneyGrams records indicate that MoneyGram attempted to reach out to Ms. ***** via telephone to assist with the resolution of her complaint, however, was unable to reach ********* For faster processing, Ms. ***** should submit a clear copy of the *** form via email to *********************************************************************.
  
  The attachments provided by Ms. ***** indicates a second transaction, however, did not mention this in the original complaint. MoneyGram will need additional details from Ms. ***** to assist her further with the transaction.
  
  MoneyGram apologizes for any inconvenience Ms. ***** may have experienced. 
  
  Thank you,
  MoneyGram Regulatory Governance

  Customer Answer

  Date: 12/19/2024

  I have read their response to the complaint.  I never received the first phone call from them even though I called them several times trying to work this out with no success. Im not sure what information they are asking for other than a new form to be submitted so please inform me    Thank you 

  Customer Answer

  Date: 12/19/2024

  I have read their response to the complaint.  I never received the first phone call from them even though I called them several times trying to work this out with no success. Im not sure what information they are asking for other than a new form to be submitted so please inform me    Thank you 

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I sent the money the agent stated on the phone that the person picking up would need to provide proper ID to receive ********************** even with the pin given, and after it was scammed from the place where it was picked up the next agent told me it's not there policy to get that information when infact to send information you need to provide all this but to pick up you don't, a police report was filed and the agent at the location of pickup was involved with scamming $615.00 of my disability check by means of false standards and moneygram needs to be held liable for allowing these scammers to steal our money , if you need I'd to send you need I'd to receive this way they could be caught and stopped, not tell us that it's our problem I want my money returned and moneygram held accountable and there policy changed to stop these thief's.

  Business Response

  Date: 12/16/2024

  Once a consumer has transferred the funds, if a person claiming to be that transfers listed recipient presents valid transaction information and photo identification, MoneyGram is contractually obligated to release the funds.
  
  We are very sorry that you were victimized using our services. Information about your transaction has been recorded by the appropriate fraud teams, who are working to prevent future MoneyGram transactions from being used as a part of a fraudulent scheme.
  
  MoneyGram takes customer fraud very seriously and is continuously working to combat fraud and other criminal abuse of its service. In doing so, it liaises with police and international law enforcement agencies daily.
  
  MoneyGram also tries to warn consumers wherever possible of common fraudulent techniques and advise them on how they can minimize the risk of becoming victims to fraudsters. Please visit ******************************************* for more information, MoneyGram provides scenarios to be very suspicious of,and some ways to protect yourself.
  
  MoneyGram will share information regarding your money transfer and complaint with a complaint database used by national, state, and local law enforcement in the **** and other countries. If you do not want us to share your personally identifiable information with this database, please call ************** and we will honor that request unless it is required by law to provide your identity to law enforcement.
  
  Protecting yourself from fraud:
  
  MoneyGram is a person-to-person money transfer service aimed at persons sending money to family and friends individuals you know and trust. If you ask MoneyGram to pay someone who turns out to have defrauded you or who fails to meet their obligations to you, MoneyGram will not
  be liable as a result.
  
  As part of our active leadership position in educating consumers about common scams and giving them the tools to protect themselves, weve launched *******************************************,a dedicated website that provides not only useful information but also details several common types of scams, such as sweepstakes and lottery scams,grandparent scams, check overpayment scams, mystery shopper scams, relationship scams, Internet purchase, etc.
  
  In addition, we hope you find the following links useful:
  
  *******************************************************
  
  If you have not already done so, please report your claim to your local authorities. We will be more than happy to assist the police in any investigation they make. We can provide all necessary transaction information to the police if they send us a legal request.
  
  If you have any additional concerns which MoneyGram has not addressed, please get in touch with us at ************************************************* mention case number ******** in all future correspondence with MoneyGram regarding this matter.
  
  Kind regards,
  Resolution Assurance Department
  ______________________
  MoneyGram International

  Customer Answer

  Date: 12/17/2024

  I am rejecting this response because:   the agent at the location of pick up did not get proper ID and knew the guy and allowed them to fraud multiple people ******* Ontario Canada police also have the report and the suspect individual and agent did not follow there rules and if they are picking up money there personal information is needed and should have to be given in order to pickup money , name address dl number phone number and all like it is needed to send money . They should not be allowed to continuously not be held accountable for allowing fraud of any kind. Which they are just as responsible as the scammers . They sent it they need to be accountable for employees and or agents that commit the fraud to with our getting proper identification. And entertaining in the system. So that fraud could be stopped.

  Business Response

  Date: 12/26/2024

  MoneyGram understands the inconvenience that this situation may have caused and want to express our sincere regret for the circumstances you are facing. However, we must inform that as part of MoneyGrams policy we are unable to issue refunds for transfers once they have been completed, even in cases where the transaction may have been fraudulently induced. This policy is in place to maintain the integrity of MoneyGrams services and endure compliance with regulatory standards.
  
  MoneyGram strongly encourages all consumers to exercise caution when conducting transactions and to verify the legitimacy of the recipients before initiating a transfer.
  
  If there is anything further that MoneyGram can assist you with or any additional information you need, please do not hesitate to contact us.
  
  Thank you,
  MoneyGram Regulatory Governance