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Business Profile

Mortgage Broker

PrimeLending, A PlainsCapital Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for PrimeLending, A PlainsCapital Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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PrimeLending, A PlainsCapital Company has 90 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an voicemail which is attached from a foreigner name Cooper who says he is from ************ (Mortgage Co) located in Ewing, NJ. The voicemail states I need to contact him before foreclosure. This is a forgery by ************ employee. When I called the introduction did say ************ however any employee would know my account is no longer with ************* This Mr. ****** person was calling from X-XXX-XXX-XXXX. He provided his direct phone numbers as XXX-XXX-XXXX.

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/07/19) */
      The information provided does appear to be a Spam call. In order to investigate further, ************ will need additional information. A letter listing the additional information will be sent directly to the borrower.

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a disabled veteran that has an approved real estate tax exemption. Prime Lending has refused to process and apply my exemption to my current mortgage with them. They have repeatedly lied to me and refused to advance my concerns to a supervisor. They have not returned phone calls and never given me any status updates. Every time I have called I was told a different course of action and none of them have corrected the issue.

      Business Response

      Date: 09/14/2022

      Business Response /* (1000, 5, 2022/07/14) */
      Due to privacy concerns, a formal response will be provided directly to the consumer regarding this matter. Thank you for the opportunity to be of service.


      Consumer Response /* (3000, 7, 2022/07/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Prime lending failed to contact me yesterday as promised by their customer service representative. They have done both to resolve the issue. I am not sure what privacy concerns there are when dealing with this.


      Business Response /* (4000, 13, 2022/08/08) */
      A formal response was delivered to the borrower on July 26,2022.

    PrimeLending, A PlainsCapital Company is NOT a BBB Accredited Business.

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