We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Intown Suites - Forest Lane Dallas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented at the Forest Lane location on 5/28. On the third day, I went to the office because the bathroom light was not working. Instead of trying to fix my light, ****, said I would have to leave on 6/4 and that "I don't even know how you got in here." He refused to tell me why he just said "something about cursing" concerning a different location. Apparently, a *** at another Intown Suites location lied and said I cursed them out or threatened them or something. So, **** basically dismissed me when I inquired for more info or someone to talk to. He stated he was the manager and that there was no corporate contact information and that there was no corporate office period which I know is a lie. When I was only inquiring he threatened to call the police on me if I didn't leave on the 4th. When I asked him "what about my light?" He said childishly that maintenance was gone until Monday which was also a lie because I had passed by the maintenance guy on my way into the office and it was only around 3:30pm. I left but returned to the office because it wasn't right. I demanded he fix my light or refund me, advising him he can't have me in a room with no bathroom light as it is a safety hazard and I almost fell the previous night. He yelled, "You can't tell me what I can and can't do!" and I told him again he can't do that. He didn't care. He kept saying he would "try" and get ahold of "him". I asked him for a definite answer and finally he yelled at me "YES!" and then said please leave and don't come back in here. So maintenance came and fixed the light but it went right back out the next day but I didn't go back to the office for fear of getting kicked out or having the police called on me unjustifiably. Mind you I wasn't disrespectful at all to him --clear case of racial stereotyping. I am a long time customer of ********************** across various states and have never received such treatment at any hotel. Also they kept trying to charge my credit card unauthorized charges.

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my one year old child have been staying at this property for two months while we were staying there i was told that that our clean up day would be every monday every time they came in they never took out the trash or cleaned the bathroom mold started to grow in the shower they never changed the sheet on the bottom of the bed it has numerous stains on it from the previous ppl that use to stay there. They have a zip tie on the sheet so you can not take it off to even wash it. On 11/10/2022 i called the property all day to ask for a day extension but no one answered the phone and they put me and my childs thing out the room without even giving a chance to get the items myself or even knowing where the person that cleaned room put our things they told me the person who cleaned the room put in a closet but dont where this property had caused me and my child to have nowhere to sleep for that night. I have pictures to prove what the sheets and shower looks like if they need to be sent. Thank you for your time and consideration for looking into the problem.

    Business Response

    Date: 02/06/2023

    Business Response /* (1000, 5, 2022/11/15) */
    ******** ****** was given several clean notices for the horrible condition of her room. On November 10, 2022, she did not make a payment for her room. On November 11, we went to inspect the room and there was dirty diapers and maggots all over the room. The room was trashed,


    Melody H. D****
    General Manager ZDT
    9355 Forest Lane
    Dallas, TX 75243
    Direct: 972-671-8269
    Fax: 972-671-8659
    Email: [email protected]

Intown Suites - Forest Lane Dallas is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.