Online Auctions
Collectors AuctionsInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On August 6, 2024, BBB notified Collectors Auctions of concerns in consumer complaints regarding the company’s marketplace practices.
Specifically, BBB identified a pattern of complaints alleging:
- Consumer has not received the item they made a payment on for an item won at their online auction
- Consumer was shipped a different item than they bid for and won at auction
- Delays in providing shipping information and/or providing a response to customers calls or email inquiries
- Requests for refunds are ignored
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
BBB also noted that Collectors Auctions does not appear to be registered to conduct business with the Texas Secretary of State.
Collectors Auctions was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints. The BBB investigation closed as ‘Failed to Respond’ on August 29, 2024.
Important Information
Additional Info
On August 6,
2024, BBB notified Collectors Auctions of concerns in consumer complaints
regarding the company’s marketplace practices.
Specifically,
BBB identified a pattern of complaints alleging:
- Consumer has not received the item they made a payment on for an item won at their online auction
- Consumer was shipped a different item than they bid for and won at auction
- Delays in providing shipping information and/or providing a response to customers calls or email inquiries
- Requests for refunds are ignored
BBB
requested the company's voluntary cooperation in eliminating the identified
pattern in consumer complaints by providing a written response outlining the
steps the company will implement to avoid future complaints of the same or
similar nature.
BBB
also noted that Collectors Auctions does not appear to be registered to conduct
business with the Texas Secretary of State.
Collectors Auctions was not responsive
to the consumer complaints nor any of BBB’s inquiries regarding the pattern of
complaints. The BBB investigation closed as ‘Failed to Respond’ on August
29, 2024.
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