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Business Profile

Online Auctions

Collectors Auctions

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 26, 2024 I bid on the Collectors Auction website and won a Springfield Armory Loaded Target 9 mm Pistol. It was invoice #****. Following notification of having won I paid the requested $1,071.87, which included buyer premium and shipping. After receiving payment, they asked for the name of an authorized dealer to which they could send the weapon. I asked that it be sent to Collectors Firearms, ****************************************** (****************************************). When I received no tracking information, I called Collectors Firearms *************) and was told that a Springfield Armory Loaded Target 45 c Pistol had arrived. I asked them to return it and request the collect weapon. On July 22 I sent Collectors Auction a registered letter requesting the correct weapon or a refund. I tried to call them dozens of times. Finally the phone number for the service department was disconnected.

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 19th I won an auction for two pistols and was sent an invoice for the cost- $521.99. I was on vacation, but promptly replied on Feb 20th to say that I was out, but would pay when I returned. They replied stating it was fine. On Feb 29th I sent a payment for $521.99 via Zelle. After going back and forth for payment confirmation and me providing several screenshots of the transaction, they replied that they finally confirmed payment and would be shipping my items and they would be providing tracking information- this was March 26th. Weeks went by without any additional information. I sent several emails and called their office several times. Nobody ever answers the phone and they only allow about 10 seconds to provide a voicemail, but I left info several times. I requested a refund several times. On May 22nd they finally replied stating that their email was hacked and they have a new email address and if I emailed that address they would take care of my request. I have sent 2 emails to that address and still have heard nothing. As of today- June 17th, I have still heard nothing. I do not want to take a legal route, but if I do not get my refund in full, I will be pursuing that. I have all of the communications and records of my phone calls to them.

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 4/2/2024 Paid with check: $417.59 Check Number: 3079 (***** Fargo)Auction For: ******************** .22 LR ***************** has been paid in full and has not shipped the item purchased from the auction. They do not answer their phone with a live person, leave messages and no call back. No response via email from Collectors Auctions. I am totally in the dark.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items from collectors auctions on the HiBid.com website. I was told that wire transfer was the only method of payment. I wired the money and nothing. I havent received my items. It has been over a month. They will not answer the phone, return my messages or return my emails.

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a firearm from one of there online auctions on April 23rd 2024. I received and invoice and paid them. My transaction cleared my bank on May 1st 2024. They have no sent any shipping information to me or my FFL transferrer. I have emailed and called several times with no response.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from one of their online auctions. Once they received the payment they stopped taking my calls and e-mails and wont call me back. I still havent received the product and no reply

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auction: Mar. 24th ** **** **** ********* **** ****. I won at auction a Henry Big Boy rifle 45 LC Caliber extended loop lever action, (See attached picture with the big loop). My FFL gun dealer received a Henry Big Boy 44 Magnum special Caliber standard lever action rifle. I have called multiple times and talked to them, they have never called me back. During my calls, I requested a full refund, they said that they would send the return shipping label to my FFL Gun dealer. My FFL Dealer has not rec'd it after 3 weeks. Finally after multiple calls from my FFL to them, they got a response that the Auction House was having issues with their shipping group and I would have to wait. This is totally unacceptable of a response. I will attach the photo of the auction, the photo of side of he box showing different gun and Invoice #****. (Side Note). Before I rec'd my Rifle, my gun dealer had researched the auction house and found multiple complaints about them. He then called me and told me about these complaints and reviews. I responded that I have never had an issue with ******** which is the platform that these auction houses use, but I was surprised that I ended up having the same issues that he found out about.) I have left messages and have not rec'd a return call from them.

    Customer Answer

    Date: 04/24/2024

    After making a report to the Farmers Branch Police Dept, and doing some research, it has come to my attention that the Police have had numerous complaints about this Auction House.

Collectors Auctions is NOT a BBB Accredited Business.

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