Complaints

This profile includes complaints for Opinicus Holdings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Opinicus Holdings

  3817 Cole Ave Dallas, TX 75204

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  Opinicus Holdings

  3839 McKinney Ave Ste 155-2097 Dallas, TX 75204-1413

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the trading education service from ***********************************. The founder **** *****, invoiceed me terms and state the trading education coaching hours did not expire. In October 2024 when I tried redeeming one of the trading hours **** ***** did his best to bamboozle me out of the time I paid for. During the course of my interactions with **** ***** he repeatedly attempted/maded changes to his own terms/statements to me and emails in terms of sending me outdated content in recordings, not adhering to the longhour coaching requests(appointment request and recordings.When I shared my negative experience on **************, I was subsequently blocked, few recording sessions delted and trading history log delted. This was done as retailation and in an attempt to silence me

  Business Response

  Date: 02/13/2025

  I am writing in response to the complaint filed by ********* ****** regarding our trading education services. As a business owner committed to providing quality education and mentorship, I take all feedback seriously and appreciate the opportunity to address these concerns.
  
  Ms. ****** began her journey with Opinicus Holdings on August 25, 2022, initially joining our Trader's Thinktank program before transitioning to one-on-one mentorship. During our initial consultation, she expressed satisfaction with our approach, stating that we had "passed the test."
  
  I would like to address the specific points raised in the complaint:
  
  1. Regarding the coaching hours expiration: Our program does offer flexibility in scheduling, but this must be balanced with reasonable business practices and active participation. While sessions don't have a strict expiration date, we expect consistent engagement and attendance, which became challenging in this case.
  
  2. Regarding session content and recordings: Throughout our engagement, we provided a mix of live coaching and supplementary materials. When appropriate, I directed Ms. ****** to existing educational resources to maximize the value of our live coaching hours for more advanced, personalized topics. This is standard practice in our program and allows us to focus paid consultation time on specific trading challenges and advanced concepts.
  
  3. Chronology of our engagement:
  - August-September 2022: We covered foundational elements including trade planning, journaling, and risk management
  - November 2022: Ms. ****** described having a "huge breakthrough" session
  - January 2023: She informed us she needed to return to work, limiting her trading focus
  - January-August 2023: Multiple scheduled sessions were either canceled or resulted in no-shows
  - Final scheduled session on April 9, 2024: Another no-show
  
  4. Regarding the deletion of content: We maintain all legitimate session recordings and trading logs in accordance with our normal business practices. Any content removal would have been part of standard system maintenance or due to technical issues, not retaliatory action.
  
  It's worth noting that throughout our engagement, we made numerous attempts to accommodate Ms. ******** changing schedule and needs, including rescheduling missed appointments and providing pre-recorded content when she was unable to attend live sessions. We maintained professional communication throughout and worked to support her trading education journey despite the challenges with attendance and engagement.
  
  Our no-refund policy is clearly stated in our terms of service, which Ms. ****** acknowledged upon enrollment. This policy exists because our program involves substantial time investment and personalized attention, and the educational content and guidance provided cannot be retrieved once delivered.
  
  While I regret that Ms. ****** feels dissatisfied with her experience, I believe we fulfilled our obligations professionally and in good faith, making every reasonable effort to accommodate her changing circumstances and provide value through our educational services.
  
  I remain committed to maintaining high standards of business practice and professional integrity in all our educational services.
  
  Sincerely,
  **** ***** Founder, Opinicus Holdings

  Customer Answer

  Date: 02/13/2025

  I am rejecting this response because:   
  
  Moments before I posted my negative Trustpilot review of Opionicus I was able  to access Opinicus educational resources(1st set of screenshots promises lifetime access). After the merchant became aware of review all educational resources had been deleted. Merchant had communicated to me  video recordings/my personal trading logs, would not all only be available always but in fact had to be available because part of strengthening one's trading skills was constant/consistent review of past personal and market activity(Review various Opinicus content supports this). The fact that the merchant admitted to deleted my account-related content and did so prior to fulfilling the terms they set forth(14 one hour sessions) serves to show they violated their own terms.
  
  

  Merchant never fullfilled their obligation of lifetime access to course material and 14 one hour sessions.Fact is Merchant deleted content related to my account because they wanted to remove evidence that supported my claims in myTrust review. If I am wrong please have them provide time when content access removed/deleted and  the 14 one hour sessions completed.
  
  Concerning the comment on cancelled sessions, even though its not relevant I'll address it. The merchant told me they had Saturday availability when I signed up for their service(see screenshot of a saturday session). Not long after the said they did not have Saturday availability. I worked Mon - Fri so a) had I known Saturday sessions weren't an option I wouldn't have sign up b) I told merchant any weekday session were tentative because my work could require a meeting on very short notice. Nonetheless, Merchant did not provide me cancellation policy for my sessions nor did they ever communicate communicate sessions were being deducted as a result. If I am wrong please have Merchant supply evidence that proves this.
  
  Fact of the matter is merchant didn't fulfill his own terms of the agreement and prove himself to be untrustworthy for financial coaching. Given that I am comfortable with proceeding forward and the continued escalation of this matter.

  Customer Answer

  Date: 02/17/2025

  Dear BBB Team,
  
  I am submitting additional documentation to support my complaint against Opincus Holdings and its founder, **** *****. Given the evidence of misrepresentation, failure to deliver services as agreed, and retaliatory actions taken against me, I am formally requesting a full refund of $3,999.00 and urging the BBB to issue a public warning regarding Opincus Holdings deceptive business practices.
  
  Key Issues & Supporting Evidence:
  
  1. Failure to Deliver Full Coaching Sessions as Advertised
      My invoice (attached) clearly states that I purchased a "One-on-One Options Trading Coaching & Mentorship Program" that included:
            - 14 one-hour coaching sessions
            -  Lifetime access to the Options Mastery Course
            -  6 months of free access to the Traders ThinkTank
      The merchant falsely claims my last scheduled session was in April 2024, but I have email correspondence from October 2024 confirming my attempt to schedule additional sessions, which were then arbitrarily reduced to 30-minute sessions without my consent.
      Supporting Documentation: Screenshots of my October 2024 booking requests and Mr. ****** responses altering session lengths.
  
  2. Misrepresentation of Services Lack of Personalized Coaching
      Instead of the one-on-one coaching promised, I was frequently directed to publicly available ******* recordings, which do not constitute the paid mentorship program.
      When I agreed to pre-recorded responses due to scheduling conflicts, the recordings were significantly shorter than agreed (some lasting only 30 minutes instead of one hour).
      Supporting Documentation: Screenshots of emails where I expressed concerns about incomplete sessions and lack of tailored guidance.
  3. Retaliatory Deletion of My Trading Logs and Course Access
      My access to trading logs and mentorship materials was revoked immediately after I left a negative review on Trustpilot, which indicates retaliation rather than standard maintenance.
      After posting my review, my email was blocked from contacting Opincus Holdings support, making it impossible to resolve my issue.
      Supporting Documentation: Screenshots of error messages showing my email was blocked, along with proof that my materials were removed after my review.
  
  Requested Resolution:
  1.    A full refund of $3,999.00 due to breach of contract, failure to deliver services as advertised, and deceptive business practices.
  2.    A BBB warning for Opincus Holdings to inform future consumers of these unethical practices and prevent others from experiencing similar issues.
  I paid in full for services that were never properly rendered. The business altered the terms arbitrarily, failed to provide the agreed-upon coaching, and removed access to my purchased materials as a punitive measure. Their deceptive actions warrant more than just a complaint resolution; they deserve public accountability.
  
  I appreciate your assistance in addressing this issue and ensuring that Opincus Holdings is held accountable for misleading consumers.
  
  Sincerely,
  ********* ******
  
  

  Business Response

  Date: 02/21/2025

  Dear BBB Dispute Resolution Department,
  
  I appreciate the opportunity to address Ms. ******** follow-up concerns with factual, documented evidence from our communications.
  
  Regarding Program Satisfaction: Throughout our engagement, Ms. ****** expressed satisfaction with the program, as evidenced by direct quotes from our chat transcripts:
  - "Things seem to be starting to click. More importantly, I can clear up my confusion in the moment rather than moving forward and building upon an incorrect foundation" (Dec 22, 2022)
  - "This is all super helpful in helping me gain a better understanding" (Dec 6, 2022)
  - "Today was a good day" and "Things seem to be clicking into place" (Nov 30, 2022)
  - "Your critiques are actually helping me gain a better understanding" (Nov 2022)
  
  Regarding Access to Educational Resources:
  - All clients receive access to the Trader's Thinktank platform for a certain period period (6 months in Ms. ******** case, August 2022 to February 2023)
  - Session recordings are maintained on our servers for a minimum of 12 months, with clients expected to download their materials during this period
  - This policy is standard practice and applies to all clients
  - Any content removal was part of routine system maintenance, not retaliatory action
  
  Regarding Communication Access:
  - At no point was Ms. ****** blocked from communicating with us
  - What appeared to be a blocking issue was actually an automated spam filter event, as documented in our email exchange **** ****** would frequently send 3-5 emails in a short period of time)
  - Upon learning of this technical issue, we immediately clarified the situation and maintained open lines of communication
  
  Regarding Session Delivery:
  - The program purchased included 14 hours of one-on-one coaching
  - To date, we have delivered approximately 10 hours through:
     - Live coaching sessions
     - Recorded custom content per client request
     - Extensive daily support via direct message spanning Aug 2022 - Oct 2024
  
  - Chat transcripts show consistent, engaged support through:
     - Real-time market analysis
     - Trade review and guidance
     - Strategy development
     - Support during market hours, weekends, and holidays
  
  Regarding Session Scheduling:
  - While we accommodated some Saturday sessions early in the program, our standard availability is weekdays
  - The client informed us in January 2023 that she was returning to work, which impacted her availability
  - We demonstrated flexibility by:
     1. Offering various scheduling options
     2. Creating custom recordings when live sessions weren't possible
     3. Providing extensive chat support to compensate for missed sessions
     4. Never treating cancelled sessions as forfeited hours
  
  The timeline shows our consistent commitment to client success:
  - August-December 2022: Period of most active engagement, with daily support and multiple coaching sessions
  - January 2023: Client returned to work, reducing availability
  - January 2023-October 2024: Continued support despite reduced engagement
  - Throughout: Maintained professional communication and remained ready to deliver remaining program hours
  
  Our commitment to providing high-quality trading education while maintaining professional standards remains unchanged.
  
  Sincerely,
  **** *****
  Founder, Opinicus Holdings

  Customer Answer

  Date: 02/22/2025

  I am rejecting this response because:   

  I plan to proceed with legal action against **** ***** and would like the outcome of any legal proceedings to be reflected in my BBB complaint.

  To summarize my complaint against **** in simple terms:

  
  Failure to fulfill the terms of our agreement He did not provide the total number of sessions as agreed upon and failed to conduct sessions in alignment with key aspects of our agreement.
  Failure to provide the stated quality of service He repeatedly attempted to deter the scheduling of full one-hour sessions, impacting the service I was promised.
  The above covers the core issues. Given these violations, along with clear and compelling supporting documentation, I believe I have sufficient grounds to pursue legal action.
  Please let me know how to ensure that any legal developments are reflected in my BBB complaint.