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Business Profile

Parking Attendant

Jack Boles Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Attendant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31/2022, I valet parked my car at the **** **************. Jack Boles Parking is the valet there. A driver damaged my car when removing it from the parking lot. The on-site staff brought the damage to my attention; filled out an incident report; and assured me that the company would pay for the damage. I spoke with ************************* via telephone *************) about a week later; he was listed on the incident report as a contact. He asked for an estimate of the damage, and assured me the company would pay for the damage. I submitted the estimates, and ****************** hasn't answered a phone call from me since. In 12/2022, I had the car repaired through my own insurance, and the claim was turned over to Bell Subrogation in 03/2023. Since then, the subrogation company has called ****************** several times and sent at least two demand letters, the latest on 04/10/2023. All to no avail. I want ****************** to follow through with the promise to reimburse my insurance company and me for the all of the expenses associated with repairing my car e.g., deductible, repairs, rental car, etc.

    Business Response

    Date: 05/21/2023

    After reviewing **************************** BBB complaint and with deference to HIPPA compliance, we found that her claim, regrettably, still needed to be resolved.  On May 18, 2023, we issued and mailed a check per a March 16, 2023, subrogation letter.  I called this evening and left a voicemail for the listed representative to verify their receipt of the requested payment.  We anticipate their confirmation in the next few days.

    Customer Answer

    Date: 05/26/2023

    I have reviewed the business response and accept this resolution. 

Jack Boles Services, Inc. is NOT a BBB Accredited Business.

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