Complaints

This profile includes complaints for Coliman Pool Plaster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coliman Pool Plaster

  3146 Satsuma Dr Dallas, TX 75229-3748

  
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  Coliman Pool Plaster

  13329 Glenside Dr Dallas, TX 75234-5040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to plaster my swimming pool and I have had issues with them for the quality of their work. Every time we swim in the pool, we get bruises under our feet. They are giving me all this lamest excuses to why this is happening. They say its the chemicals in the pool. I have ********************* supplies do my water testing.

  

  Business Response

  Date: 07/14/2023

  Good afternoon,

  We plastered this pool in **************************************** August 2022 about his pool being rough on his feet and we went to warranty this pool and left it smooth and in good conditions, the homeowner was pleased with the work done, we explained to him that his was due to maintenance (not brushing the pool) and chemicals off balance can make the situation worst. He called us about 3 days ago, July 2023 almost a year after we fixed his pool the first time and he said he had the same problem, we politely told him that his pool was not longer covered by the warranty and we also explained that the roughness came back due to lack of maintenance, we always recommend our customers to hire professional maintenance for their pool for at least the first 5-6 months since the plaster is curing, he does the chemicals himself and he does his own maintenance. We tried helping him by telling him to talk to the manufacture to see if their warranty covers his problem but he rejected the help, the material used was Sun Stone which is a pre-mixed bag so if something is wrong with the material he can take it to the manufacture, after we told him what the problem was and we advised him on the manufacture warranty there is nothing else we can due since the pool is out of warranty.

  Attached are images of our conversation with the customer on Tuesday 07/11/2023, Please let me know if there is something else we can help you with.
  

  Customer Answer

  Date: 07/14/2023

  I am rejecting this response because:   If the roughness in the pool was done properly, I would not be having the same issue again. The technician went in the pool with just googles and said that he took care of the roughness. Do you think he could hold his breath underwater long enough to polish the pool?  He was in the water for about 20 minutes. How theres holes in the plaster. I have ********************* supplies test the water every two weeks. All I have been getting from this company is excuse after excuse. My pool is more than 15 years old and never had this issue before.