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Business Profile

Pool Service

Summertime Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: May 14, 2022
    The amount of money we paid the business: $10,000 (deposit)
    What the business committed to provide us: Build a pool
    What the nature of the dispute is: They raised the price of the pool before construction began in October. We declined the new terms. We requested a refund which was agreed to. We have not gotten the refund.
    Whether or not the business has tried to resolve the problem: No communication has been returned since October.
    Account/order/tracking number: Estimate: XXXXXXX

    Business Response

    Date: 03/10/2023

    Business Response /* (1000, 5, 2022/12/13) */
    summertime pools

    Responding to Mr. ******* complaint. Honestly we can not afford to build a deluxe pool with a budget of 56k, not at these days. I know it was not Mr. ******* fault on the materials prices that went way too high. on the proposal that we did prices it was under that budget initially this year; example; a travertine used to cost $21 and the same product NOW IS $50. That's 29 dollars more. that's just an example. we were just wanted to build his pool but we needed to adjust the price so we can get started. We are sorry but we don't want to start a project and just leave it unfished. we have completed pools that were abandoned by other pool builders, that's not fair for either party. Now on the 10k home owner paid. that was to cover architect plans, city charges and permits from electrical and plumbing fees. There is no way we can get those funds back.


    Consumer Response /* (3000, 7, 2022/12/21) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    This is not a complaint about increasing prices.

    This is a complaint about unfairly keeping a deposit.

    I was unable to accommodate that rise in price, and requested the return of my deposit, minus any actual costs accrued as a result of this project. I also requested receipts or invoices to support the deductions for fees or architect costs. Despite repeated requests, they have not provided me with proof of costs or the balance of my deposit. I am asking for a refund of $10,000 less any reasonable costs that can be proved.

Summertime Pools is NOT a BBB Accredited Business.

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