We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Project Management Software

Hyphen Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

This profile includes complaints for Hyphen Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hyphen Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Hyphen Solutions regarding issues with my account cancellation and billing. Here are the details of my complaint:On 7/2, Hyphen Solutions confirmed receipt of my account cancellation request that had been sent several weeks earlier. Despite this, on 7/5, I received an invoice which was auto-paid from my account. As of 7/10, I have not received confirmation of account cancellation, and I am still able to access my account.I emailed **********************' support team regarding the issue, and they responded by instructing me to resubmit my cancellation request. However, I have not received any confirmation of cancellation since then. I request immediate cancellation of my account with Hyphen Solutions.Thank you for your attention to this issue. I look forward to your prompt response.

      Business Response

      Date: 09/12/2024

      Based on the information provided, it sounds like the issue relates to the timing of your cancellation versus billing. We bill monthly in arrears. If the cancellation request was sent on or before 6/30 and there was activity during the month of June, then the service period covered in the 7/5 invoice (June 1st-30th) was prior to your cancellation request and was due in full. We process cancellations once monthly during the middle of the month. While you still had access to the service during the short period of time between cancellation and request and completion, you shouldn't have been billed for that time period, to the extent no orders were received. Without identifying information it is impossible for us to confirm that your account was treated in accordance with our policy, but we are happy to research more if you reach out provide your information. 

       

      Business Response

      Date: 09/12/2024

      I realized after I submitted my response that the complainant's information was included in the provided information. I will reach out to our billing department to get specific dates and add those to my response. Please hold off on submitting this response. 

       

      Business Response

      Date: 09/12/2024

      Apologies for the multiple responses. I was able to search our system for "Orange Crush" based on the e-mail address included in the complaint. I can confirm their account was cancelled effective 06/30/2024 and their final billing was sent/charged on 07/05/2024 for the June ******* period. The customer filed this complaint quickly, before our team was able to follow their typical processes. You will note he requested the BBB's assistance with cancellation of his account in the complaint, which I can confirm was completed  with an effective date prior to the day he filed this complaint. 

      Customer Answer

      Date: 09/13/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cal Floods requested Hyphensolutions CANCEL Cal floods account on October 1, 2023. REPEATED REQUESTS were made to them, and they STILL continued to withdraw monies from ************** account. Finally, ********* told the bank NOT to pay them anymore, since we had REPEATEDLY requested our account with ********************** be cancelled and were either given the run around or ignored. FINALLY THREE AND 1/2 MONTHS LATER they send us an email saying they cannot close the account till we pay the fees from AFTER we had requested account be closed, the ones we had to have our bank stop payment on. I have attached SOME of the email communication, but there are more. I also tried to speak with them in person to NO avail!!!

    Hyphen Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.