Complaints

This profile includes complaints for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Invitation Homes

  5420 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75240

• 

  Invitation Homes

  9335 Harris Corners Pkwy STE 100 Charlotte, NC 28269

• 

  Invitation Homes IHRent

  1210 Northland Dr Ste 180 Mendota Heights, MN 55120

• 

  Invitation Homes

  3730 Kirby Dr Ste 104 Houston, TX 77098

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  Invitation Homes

  3600 Lime St Ste 271 Riverside, CA 92501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 I noticed that my rental home was not cooling below 78. By June 24, 2024 I received a power bill that was triple the normal amount & the home still was not cooling below 78 so I reported the issue to Invitation Homes. When they finally sent someone out, the technician told me that the unit was from 1998 and while it still worked it was not working efficiently and should be updated. He also stated that another resolution for a temporary fix would be to reroute & update the ductwork. He stated he would submit a quote.Invitation ****** rejected the quote and closed the case. On July 3 I sent in another request for repair, once they finally sent someone out it was the same process with no resolution.On August 5, 2024 I again reported the home not cooling and providing a photo of the thermostat set to 68 but the home only cooled to 79. I pleaded with the company because not only was my power bill almost $500 a month all summer long but also I have two children who this was greatly affecting. Still no resolution so I reported again on August 24th. They sent out the same gentlemen that they had sent out two previous times and he stated to me that it was common for them not to approve ********** wasnt until October 24, 2024 that they finally approved the work and someone came out and re-constructed the ductwork.While this did resolve the issue, five months in a Georgia summer is completely unacceptable and I requested that they reimburse me for the overages I continued to pay all summer long.They requested I send the history of my power bill and they would reimburse **** submitted the power bill on four different occasions and they continue to ignore me and not reimburse me. When I was finally able to get on the phone with a customer service representative in the Atlanta office, she was incredibly condescending and advised that I should not have turned the air conditioning on in the first place if I knew it wasnt working properly.

  Business Response

  Date: 03/20/2025

  Invitation Homes has received and reviewed ****** Thompsons complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Invitation Homes recognizes that ****** experienced significant delays in getting their HVAC unit repaired. We deeply regret the discomfort and inconvenience this caused, particularly during the hot summer months. After reviewing the matter, we have offered ****** a reimbursement for the increased power bill costs associated with the non-functioning A/C. We are also considering additional concessions in recognition of the hardship they have faced during this period.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 03/20/2025

  At this time, Invitation Homes has sent the below message. They have stated that they can and will offer a reimbursement and concessions but at this time they have not made an offer. 
  

  Once I have a offer in writing, And either reimbursement is made or reduction is made to my rent I will consider this as issue resolved.  

   

  Per Invitation Homes:

  Reimbursement: We can and will offer to reimburse a portion of your power bill for the months of June through October 2024. Well calculate the average increase in your bill during that time, based on the standard A/C usage, and provide you with a partial reimbursement as a good-faith gesture to your account ledger.
  Additional Support: In recognition of the challenges, youve faced as a single parent and small business owner, Im also prepared to explore other potential concessions to make this right for you.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fill out application with Invitation homes. I did read the qualifications which is misleading. I received a denial. I called Transunion to see the reason why. I received that it was due to my resident score. I received a call from invitation home was told that i was denied due to my resident score being low. They only accepted 620, I mention that information wasn't online under qualifications. If i would have known that i wouldn't have applied save myself the $165 as the website has misleading information. Also I reach out to ******* ****** and ****** ****** to get information regarding the applications i never received a response even after calling ******** no return my call or replied to my email. By misleading i mean that online it states "We will obtain a credit report for each applicant to verify their respective credit ratings. An applicants income and their verified credit history will be entered into a credit screening model to determine their rental eligibility and security deposit amount." No where does it state they use resident score or they require a minimum of 620 per the leasing agent that called after the application was denied. I feel they do this to attract potential tenants to collect fees without being honest. I have attached proof how many times i called, emailed, texted, and proof what they have under the qualifications

  Business Response

  Date: 03/11/2025

  Invitation Homes has received and reviewed **** ********* complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  We received Iris application on 03/09/2025 and it was declined due to credit. An adverse email was sent to Iris with the information for **********. **** had been trying to reach out to our staff that have been out of the office and therefore had not received a response. We agreed to refund the application fees and advised that we will need 14 days for the payment to clear so the refund will not be processed until the 24th of March.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently renting with invitation homes and writing this to express my traumatic experiences renting with this company. To began the units are poorly built. Upon moving in the unit wasnt finished. There was tile glue a blue sticky substance everywhere through the home, so many appliances have been replaced within the first 6 months. We constantly have issue with our breaker box and electrical issues leaving us without power multiple times. Weve had to replace gaming systems, all cold items in fridge/freezer & stay in a hotel for 7 days nothing was accommodated. Weve recently had our water heater replaced due to no hot water for over 48 hours the vendor then took apart everything and we went another 48 hours without any water. Since the water heater was replaced our Xcel bill has increased by 150$ we were told wed be accommodated for the 3 months its increased and havent the repairs still havent been made. We have a ton of electrical issues that havent been resolved due to us not providing **** to the vendor. The communication is horrible in my lease it discusses on site 24 hour emergency maintenance they do not comply with that which potentially makes situation worse for the renters everything is through a online portal. The vendors they hire make matters worse we currently went 1/29-2/26 without a kitchen and master bathroom due to a vendor damaging the shower creating a huge leak. we were told wed be accommodated for that still have not. Renting with this company has been a total nightmare. The communication is very poor when I comes to scheduling no 24 hour notice. Sometimes the vendors arrrive whenever. *** submitted a second notice notifying the condition of the property and the property manager **** stated , well loosing all power occasionally with flickering lights everywhere throughout the home isnt a cause for concern even though it does no comply with Colorado warranty of habitability *********

  Business Response

  Date: 03/14/2025

  Invitation Homes has received and reviewed ******* Cunninghams complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  We acquired Mekaylas home in September 2024 and any issue with the quality of the build is in relation to the previous management company.  However, any issues that were brought to our attention were acknowledged and addressed.  On September 29th, a work order was created related to the breaker box and power flickering in the home.  *********** ran a temporary above ground line on approximately November 15th to resolve the flickering.  Additionally, we had an electrician visit the home three times.  After troubleshooting we diagnosed the issue as loose wiring, which was fully repaired on February 25th.
  
  A hotel stay was provided during the dates of September 30th through October 7th due to complete loss of power and water in the home.  We were not made aware of any damaged possessions and, as the lease does not cover personal possessions, we recommended Mekayla contact their renters insurance for reimbursement. If any documentation is needed to assist with their claim, we would be happy to assist.
  
  ******* placed a work order for the water heater leaking on November 6th, which was replaced on November 8th.  ******* called in additional work orders in relation to the hot water heater leaking and not producing sufficient hot water. The water heater was replaced for a second time on March 10th, fully resolving the issue.  We reviewed their claims of elevated electricity usage and found that it was consistent with seasonal usage trends at the property based on previous billing.
  
  The master bathroom shower pan was confirmed as damaged on January 30th and was replaced on February 7th.  All other necessary build back and repairs were completed on February 19th.
  
  We acknowledge that there were delays in resolving these maintenance issues and agreed to accommodate ******* proposed resolution to their satisfaction. Operationally, Invitation Homes handles maintenance requests differently than Mekaylas previous on-site management company.  However, ******* was provided with direct contact information to the maintenance manager to expedite communication with leadership. Overall, ******* is satisfied with how we resolved the issue.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of their properties in mid June 2024. In October the downstairs toilet started leaking so I submitted a work order. The plumber came and replaced the entire toilet because it was so old and not sensible to only replace the toilet bowl (according to him). He called and had to get approval from them to complete the work, creating the impression they were responsible for the fee. A few weeks later I was charged $423.88 for the work because the lease puts me resposible for replacing broken toilet bowls. I disputed and they declined, despite the leak being caused by a large crack in the back of the toilet bowl that I could not have caused in such a short time. The toilet bowl was old and the nails were rusted, so this was obviously an issue before I moved in. I was also on maternity leave after having a c-section, so the bathroom was barely used, as I was upstairs recovering most of the time. This same toilet also had an issue upon move in that they were supposed to look at but now claim they cannot find my move in report. All they have is A blank unsigned template version they slid into my lease and are claiming proves there was no issue. There have been work order issues since moving in that still aren't addressed and they keep closing. They refuse to put me in touch with the head of maintenance and won't provide details on the toilet history. My local office basically said I can see them in court if I want to resolve this. Very unprofessional and constant mixed communication and poor documentation. Requesting a refund of the charges for this toilet and a copy of the move in report I signed, as there were other issues noted on there. Also requesting direct contact from the head of maintenance from the CORPORATE office, as they never fully completed landscaping when I moved in, and it remains an issue. This is not the first time I've been incorrectly charged or that the work wasn't done correctly the first time and my local office is unhelpful and rude

  Business Response

  Date: 03/13/2025

  Invitation Homes has received and reviewed ******* Browns complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  ******* attempted to contact ******* on March 11th and March 13th, and left two voicemails, but the resident has been unresponsive. ******* left a voicemail informing ******* that the toilet chargeback is being removed. She was also following up on the landscaping issue that was reported at move-in but not addressed to confirm if it still needs to be resolved. If so, we ask that ******* returns our contact attempt so we can assist further.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent consecutively for 21 months straight and one day i get a call that my rent is late when i specifically paid it. So i go to the portal and it saying they didnt charge my bank but its the same bank i have always used from the beginning, so i call customer service agent and they tell me we cant find out a solution on why they arent taking the rent out of my account that has now incurred fees. They literally have no solution besides wait 1-2 business days for a manager to contact you , which mean now more fees will occur because not even the customer service agent *** has tools to solve the problem their system is having from pulling the money from my account all of a sudden. So now im stuck waiting days without being able to pay my rent while my balance says $0 due until it update again to show my rent total and it will add once again more FEEES! This is ridiculous the *** couldnt even see my payment history all they would say is we cant accesss certain things and you must wait for us to create a ticket and someone will reach out! I work a busy schedule this cant be dragged on for days, i pay my rent on time every month I have rented from you guys never a late payment now theres issues paying and you guys are charging me fees bc the issues within yall system. I need this fixed immediately and i need a manager to reach out to me about fixing this issue.

  Business Response

  Date: 03/10/2025

  Invitation Homes has received and reviewed Ebony Dales complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  ****** **** (Director of Operations) and ****** ******** (Portfolio Director) reviewed Ebonys complaint and worked with the billing team to address Ebonys concerns. The billing associate spoke with the residents on 03/05/2025 regarding their payment and discussed the account being used for the payment was closed per the bank so the funds were marked as non-sufficient funds. The payment was made on the same day.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because:   have not spoke with anyone and its saying closed when the bank account is indeed not closed its the same account ive been using from the start and now its saying closed on you guys side!

  Business Response

  Date: 03/17/2025

  Invitation Homes has received and reviewed Ebony Dales complaint to the Better Business Bureau. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  ****** **** (Director of Operations) and ****** ******** (Portfolio Director) reviewed Ebonys complaint and worked with the billing team to address the residents concerns. The Portfolio Director reached out to the residents via phone and email on 3/10/25, 3/11/25, 3/13/25, and 3/17/25 regarding their concerns. The billing team has reached out to accounting to review the payment posted on 3/6/25 and 3/10/25.
  
  As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 03/17/2025

  I am rejecting this response because:   i would like the fees refunded as , the glitch  was on you guys side the bank account is still open and valid it was never closed , the banking option even did trial deposits to verify and they were successful with the redeposit to verify the account again.Also the banking option is no longer on my account and im forced to pay by debit card every month for a Fee.. I lived here for 2 years and there was no problem , now all of the problems are rising. 

  Customer Answer

  Date: 04/08/2025

  this shows my bank account is open and is still operating during that time , yall removed my account and charged me unnecessary fees when my account is still open to this day.

  Customer Answer

  Date: 04/10/2025

  this shows my bank account is open and is still operating during that time , yall removed my account and charged me unnecessary fees when my account is still open to this day.

  Business Response

  Date: 06/24/2025

  The initial issue was that the resident's March 2025 rent payment was not accepted due to insufficient funds. Any issue with insufficient funds is the responsibility of the resident and their banking institution. We received a payment covering the balance owed on March 10, 2025 which brought the account to current.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from a property management company named Invitation Homes from the dates of 06/2020-07/2024. Upon moving out I was blindsided by a host of charges that are false, fraudulent and completely made up. When I completed the first move out inspection, I was told by property management that I should be fine and that if I did happen to have a balance, they would give me three months to pay on the balance. I reached out on numerous occasions to check if I had a balance and ensure I would receive my security deposit back, no staff member would ever return my call. I was given the run around with no assistance. I was sent straight to collections with a balance of $8.036 which I was totally blindsided by. Me and my mother who is my witness spent a week to make sure the home was in the same condition it was when I moved in the home, down to the original paint color. I consulted legal counsel and after Invitation Homes was aware of this, they decreased the balance by my security deposit, however, it is still in collections. This is totally unfair because they sent my balance straight to collections and they are trying to ruin me financially for something that I truly did not do. This is unethical to say the least, I am truly unsure of how to move forward because they are doing this bully tactic around the country and are getting away with it. If someone can please help assist me, I would be very grateful.

  Business Response

  Date: 03/14/2025

  
  Invitation Homes has received and reviewed ****** Marshalls complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        The local management team connected with ****** and agreed to settle the negotiated balance with ******. The collections agency has been informed to accept the agreed upon amount.        Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau. 

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid rent but eviction was filled

  Business Response

  Date: 03/06/2025

  Invitation Homes has received and reviewed Desire Codys complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  The local management team spoke with Desire and Mr. ****** to review their concerns. After discussion, we confirmed that the eviction filed on February 21, 2025 was canceled on March 4, 2025. We provided Mr. ****** with documentation confirming the dismissal, along with a detailed ledger of charges as requested. Mr. ****** was offered the opportunity to set up a promise to pay to prevent further proceedings.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 03/11/2025

  I have paid rent but the eviction is still in the process

  
  

  Customer Answer

  Date: 03/11/2025

  I am rejecting this response because:    

  I have paid rent but the eviction is still in the process

  
  

  Business Response

  Date: 03/14/2025

  Invitation Homes has received and reviewed Desire Codys complaint to the Better Business Bureau. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  The local management team connected with leaseholder ******* ****** to provide a copy of the records showing that we have requested to dismiss the eviction and advised that it takes time for the courts to process the dismissal. ******* acknowledged this and thanked us for the information.
  
  As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invitation Homes have put miscellaneous charges on my account that I DO NOT have. All of my utilities are in my name. They charged an additional internet fee, (which is already included in the monthly rent), there are numerous service fees that I have no idea what they are for. They issued a gas chargeback, and I don't have gas in the home that I'm renting! They charge a monthly fee of $40 for a ring camera that I can purchase myself! From the moment I moved into the property, I have let them know about several issues that I am concerned about. It is very difficult to get in touch with anyone in the office. I have driven out there, and no one is ever there in person, or available by phone. The very few times that I have spoken to someone, they are very rude. I have two small children, and have told them numerous times since the day I moved into the home that the railing is coming loose on the bottom stairs, and the screws are coming out. I was told by maintenance that," it's okay because cement is under it",...although the screws are out at the bottom of the rail, shakes whenever you touch it! It took over a week to get access code to my front door, and the key to my storage room! I sent several emails concerning these matters. I received an email telling to reach out to the property manager. I tried that and got no one I will not pay for things that I do not use, and definitely not for the ridiculous and bogus fees that they have added to the already high rent!

  Business Response

  Date: 03/10/2025

  Invitation Homes has received and reviewed A'naya ******** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  The local management team connected with ***** and let them know that the gas charge is for the furnace and ***** advised that the other issues are resolved.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

• Initial Complaint

  Date:03/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, I was renting a home that was manage by Invitation Homes. The owner of the home gave me the option to purchase the home. I was approved for a mortgage for the home and my closing date was schedule for 01/28/2025. But the owner has to reschedule the closing date for 02/07/2025. Since I was still under the rental agreement until 02/15/2025. I paid the full amount of $1575.00 for February rent. Invitation Homes deducted $843.75 for February rent. So I am due back $731.25. I have email and called Invitation Homes *******, ** office and the corporate office in ******, *****. But no will email or call you back. I just want my $731.25.

  Business Response

  Date: 03/10/2025

  Invitation Homes has received and reviewed ************** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Upon receipt of ***** complaint, we connected with them directly to provide an update. Our accounting department has confirmed the refund of $731.25, and we are currently working to see if we can send the refund via ***** for overnight delivery. Yura expressed appreciation for the follow-up and stated that they would be on the lookout for the refund in the mail.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

  Customer Answer

  Date: 03/10/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a single-family home from Jan. 2022-Jan. 2025 through Invitation Homes **** Invitation Homes withheld our entire $3,100 security deposit on fraudulent charges and charged us $54.15 in *********** move-out inspection, the agent informed us the carpets were in good condition and only needed to be professionally cleaned per our lease or we would be charged a $160 cleaning fee. Instead, our move out statement included multiple charges stating "Resident damaged carpet, and it needs to be replaced cannot be cleaned," which totaled $1,006.32. The carpets were stained before we moved in, as documented by a maintenance request.Additionally, we were charged $425.80 for allegedly breaking the door of a 12-year-old microwave, but we had previously reported that the door was peeling off in November 2023 when we were charged a $75 fee for the door handle and successfully had the charge reversed due to the age of the unit (see photos). Also to note: as seen in the photo, the unit is "not for built-in installation," so it was installed improperly before we moved in. Rather than replace the door handle, Invitation Homes opted to glue it down as a temporary fix. The issue with the microwave is documented in a maintenance request.Fraudulent charges also included replacing screen doors which were broken upon move-in (see photo).I have many more examples.

  Business Response

  Date: 03/10/2025

  Invitation Homes has received and reviewed ******** ****** complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy.        
  
  Since receiving the complaint from ********, the Assistant Portfolio Manager called and spoke with ******** directly to further discuss their concerns with the move out statement and disputed items. After speaking with ******** and confirming all the items listed on the move-out statement in question, the Assistant Manager conducted a detailed re-review of the disputed items. Upon completion of the review, the Assistant Manager provided a formal response to ******** on which items Invitation Homes agreed to reverse and which charges stand. After ******** confirmed receipt and agreement with the review, the Assistant Manager submitted a request to Invitation Homes accounting department to process the adjustments.
  
  Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.