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Business Profile

Roofing Contractors

Air Vent, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a Attic Fan (10yrs. Warranty) on June/12/2019 it is no good and Lowe's (the original store when we brought this fan) tell us that we need to contact the Manufacture Company (AV Air Vent INC.) 800-373-0089 and eventually AV company to Customer service 800.247.8368. The lady on this department ask if we have the received I respond yes! So send via email, Fax or mail. (she due at a rude way) and I tell her please calm down explain with more details please she start respond again do it email, fax or mail. So, when to send? what Fax # or mail address? if she have a bad days I'm sorry but EXPLAIN with details all options of tell customers found the web page of the company to claim a warranty. (also at the website of this company it is no details on how make a warranty claim. What we want is another Attic Fan (exchange) (make the warranty valid and training your customer service personal to be polite, professional and take her/his time to explain at details the process)

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 5, 2022/08/04) */
    The customer can email the receipt to [email protected] along with their name and address and we will send out replacement parts. Thank you!

Air Vent, Inc. is NOT a BBB Accredited Business.

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