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Business Profile

Shoes

Jeneba Barrie Nude Footwear, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2024, I paid a $50 deposit and ordered a pair of Silk heels that were in color Nappa. It was my understanding that the deposit was for a pre-order on the style and it would be a few weeks to a couple months wait. I was very patient and waired for my order. Six months later, I hadnt received anything. I emailed the company. After a week, no response from Jeneba Barrie . I used the chat feature on the Jeneba Barrie website where I provided my order #. A few days of waiting on that yielded nothing. I emailed Jeneba Barrie customer service again and have not heard anything back, This is what stealing looks like - when someone takes your money and then provides nothing in return. Left with no other option, I have now filed a dispute with my credit card company. This woman is not a professional and it is a bad look for her business. I want my money back and an explanation from the Jeneba Barrie company as to why this happened to me.

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $50.00 initially for the deposit and the remaining balance of $125.00. This totals $175.00. I really just wanted the shoes with a different height, but I was unable to speak with anyone and even tried using the "chat" and it shows the message was delivered, but never seen.Order 2157 - I try my best to support minority owned businesses, but I am truly disappointed in the lack of customer support. I am just looking for some assistance. I returned the shoes **** tracking **********************************. May I please get something for my money or my money back? Looking for Shoe: Caviar Size 6.5 Heel Height 105mm or Cacao Size 6.5 Heel Height 105mm. I would appreciate some help. Thank you.

Jeneba Barrie Nude Footwear, LLC is NOT a BBB Accredited Business.

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