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Business Profile

Subscription Agents

Marketing Unlimited Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

This profile includes complaints for Marketing Unlimited Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Marketing Unlimited Services, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a special edition magazine directly from the website. It was a Halloween special for the movie Terrifier. It was purchased back in September and promised a November 7th delivery. I contacted the company around December 28th advising that I have not received anything and I sent them the screenshot of the order they keep telling me they have no information on any order with that number and they keep asking for a subscription number I keep telling them this is not a subscription this is a special edition order. All they tell me is they can't find my order. I told them I wanted my delivery. That's all I wanted bc, this was for my son, and they stopped responding. I even emailed their "side" business name "SFX" and I have not received anything from them either

      Business Response

      Date: 01/17/2025

      January 1, 2025


      ******* ****
      Complaint Consultant
      Better Business Bureau 
      **************************************************************************


      Re:               Complaint # ********
                           Consumer: ****** *****



      Dear Ms. ***********

      I write in response to the inquiry registered with your office by consumer ****** *****. We genuinely regret the inconvenience that Mr. ***** experienced regarding his magazine subscriptions and have attempted to resolve his concerns.

      Despite multiple searches, we regret that we cannot locate Mr. ****** account in our system with the information provided in his complaint. 

      In his complaint, Mr. ***** mentions that he was charged for magazines through Magazine Direct. This is not our company however, we took the liberty of researching this company and if Mr. ***** would like more information regarding these charges, he can contact their customer service by accessing this email address: ***********************************************************************************************

      Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. 


      Sincerely,                             

      Synapse Customer Care


      Customer Answer

      Date: 01/17/2025

       
      Complaint: 22755338

      I am rejecting this response because: i had added a screenshot multiple times of my purchase and I have added the screenshot to magazinedirect and they are the ones telling Me they do not have any info on me SFX and magazine direct are the same company and I have been in contact with magazinedorect I am tired of the disrespect I am getting from this company telling me they are not the company I am dealing with and they are there are multiple complaints this is a scam company and you should be ashamed of yourselves for not only scaming people but scamming a 15 year old out of a gift 

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had numerous issues with this. I never received a bill from them or signed off on anything. I had a smalls claim court notice and ended up paying over $3000 dollars and I told them I want canceled. I just received price from them saying I signed up for a magazine prescription, in which I didn't. It's states my total amount due is $1118.60 and or $39.95 per month for 30 months. It says I have 14 days to cancel account and to call (855)-492-8672. When I called number it says can't complete as dialed. I also went on and search company and address and dialed that number with same message. I am very concerned that I will be charged for something I don't want again and it will end up costing me $1,000. I am a single father or a 2 and 3 year old and I can not afford these charges or nor do I want this. I want to be removed from any mailing list they have and for this to stop. I have been dealing with it for approximately 5 years now and it's money I don't have. Please help me in this matter. I want canceled and don't want deal with them anymore. Thank you for your time.

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is when Magazine Direct supposed to have sent this letter 08-30-22.
      I received this letter on 09-13-22 and I never ordered this. I tried the phone number and it is not a working number. They can't get in my account for a payment because I changed my account yesterday. The payment arrangement says I 'm supposed to pay $29.95 per month. And the total amount is $838.60. It says I have fourteen (14) days to cancel your account before a cancellation fee will be assessed.

    Marketing Unlimited Services, Inc. is NOT a BBB Accredited Business.

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