Complaints

This profile includes complaints for CloudTrucks LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CloudTrucks LLC

  3309 Elm St Ste 110-240 Dallas, TX 75226-1637

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  CloudTrucks LLC

  612 Howard St Ste 600 San Francisco, CA 94105-3943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/6/2024 I was an owner operator with the cloud trucks, I returned a trailer for a broker per the agreement at which point it was rejected. Was told to leave facility with trailer. Took trailer to a secured facility until broker could make contact. Informed broker that trailer was rejected and that I could transport it back for additional fees. Broker refused therefore, trailer remained at facility while incurring storage fees of $300.00 daily for 10 days. On 12/16/24 I was contact by cloud trucks in regards to the trailer. I informed them that I would have to pay storage fees to get trailer out totaling $3,000.00 on top of $550.00 rate to transport trailer back. Cloud trucks representative ****** ****** provided a written guarantee to me that they would provide me the $550.00 rate on top of $1,000.00 toward storage fees and would have higher manager deal with broker in regards to reimbursement of the remaining $2,000.00 in storage fees. Once trailer was delivered on 12/16/2024 I was paid in the sum of $1,550.00 by cloud trucks and promised. Once trailer was delivered and payment received 12/16/24 cloud trucks locked my card after I had paid two bills to prevent me from accessing the remaining funds I was guaranteed and informed me that they where terminating my lease due to the storage fees the broker incurred by not resolving the issue within a timely manner. Furthermore, cloud trucks and the broker are refusing to reimburse me for fees paid by me on the storage of a trailer because both parties refused to pay the rate for me to transport trailer back with the appropriate amount of fuel in it which was not part of the rate con or agreement. A complaint and a claim has been filed against cloud trucks and the broker ********************. Cloud trucks is refusing me access to the funds in which I was promised and/or garanteed.

  Business Response

  Date: 01/23/2025

  CONFIDENTIAL:  NOT AUTHORIZED FOR PUBLIC DISSEMINATION

  Dear *** or Madam:
  

  Thank you for contacting us about the complaint you received.
  

  CloudTrucks LLC (CloudTrucks) is a federally licensed motor carrier (trucking company).  ***** ***** hauled loads of freight for us as an independent contractor. Pursuant to a contractual agreement running between Mr. ***** and CloudTrucks, we paid him negotiated rates for his services, with Mr. ****** as an independent contractor, responsible for all operational expenses (e.g., fuel) and claims for load performance matters. The terms of our contractual arrangement are consistent with industry practice and regulatory requirements.
  

  Mr. ****** complaint stems from a load for which he used (borrowed) the shippers trailer. When he returned the trailer, the trailer owner claimed that Mr. ***** had not returned the trailer in the condition that was stipulated in the documentation agreed upon when he took the trailer. In particular, the trailer was to have been returned with full fluid levels but was not. The owner of the trailer claimed $550 for this deficiency. Mr. ***** disputed his obligations regarding the trailers return, so, instead of paying the claim and returning the trailer, he took the trailer and essentially held it hostage. In addition, he stored the trailer in a location that charged daily parking / storage charges. In all, Mr. ****** actions caused additional operating expenses of more than $3000 and violated both the contract running between him and CloudTrucks LLC and the terms upon which he used the shippers trailer. The amounts Mr. ***** describes in his complaint reflect these additional operating expenses that his actions caused.
  

  Given that the shipper is our customer and simply to have Mr. ***** return their trailer, CloudTrucks paid Mr. ***** the $550 claim amount and further amounts for storage (his complaint to you confirms this payment). Further and notwithstanding his behavior, we also paid him the amount for the load itself, as if none of the foregoing had taken place.
  

  Given Mr. ****** behavior, we immediately terminated our relationship with him. Pursuant to the contractual agreement running between Mr. ***** and CloudTrucks, termination accelerated amounts that Mr. ***** owed to CloudTrucks and a netting of what we owe to him vs. what he owes to us. At the time of this termination, Mr. ***** owed CloudTrucks (for the costs of license plates, electronic logging devices and subscriptions, etc.) more than what we owed to him. As such, monies that he claims not to have received were in fact paid to him but settled to clear his debts, consistent with the terms of our contractual agreements. As it stands, even after this settlement, Mr. ***** still owes CloudTrucks $408.68.
  

  Through all of the foregoing, we believe we treated Mr. ***** transparently, fairly, and in full compliance with all legal agreements and regulatory obligations as well as industry practice. In short, we immediately paid him the amount of the shippers claim (plus storage costs), which would have avoided this entire circumstance, but he declined and instead took action that escalated the situation in terms of cost and emotion. We also paid him for hauling the freight.
  

  At this point, to avoid further dispute, we are willing to resolve the situation by writing off and absolving Mr. ***** of his remaining debt ($408.68) due to us and abstaining from any collections actions.
  

  Sincerely,
  CloudTrucks LLC

  Business Response

  Date: 01/23/2025

  CONFIDENTIAL:  NOT AUTHORIZED FOR PUBLIC DISSEMINATION

  Dear *** or Madam:
  

  Thank you for contacting us about the complaint you received.
  

  CloudTrucks LLC (CloudTrucks) is a federally licensed motor carrier (trucking company).  ***** ***** hauled loads of freight for us as an independent contractor. Pursuant to a contractual agreement running between Mr. ***** and CloudTrucks, we paid him negotiated rates for his services, with Mr. ****** as an independent contractor, responsible for all operational expenses (e.g., fuel) and claims for load performance matters. The terms of our contractual arrangement are consistent with industry practice and regulatory requirements.
  

  Mr. ****** complaint stems from a load for which he used (borrowed) the shippers trailer. When he returned the trailer, the trailer owner claimed that Mr. ***** had not returned the trailer in the condition that was stipulated in the documentation agreed upon when he took the trailer. In particular, the trailer was to have been returned with full fluid levels but was not. The owner of the trailer claimed $550 for this deficiency. Mr. ***** disputed his obligations regarding the trailers return, so, instead of paying the claim and returning the trailer, he took the trailer and essentially held it hostage. In addition, he stored the trailer in a location that charged daily parking / storage charges. In all, Mr. ****** actions caused additional operating expenses of more than $3000 and violated both the contract running between him and CloudTrucks LLC and the terms upon which he used the shippers trailer. The amounts Mr. ***** describes in his complaint reflect these additional operating expenses that his actions caused.
  

  Given that the shipper is our customer and simply to have Mr. ***** return their trailer, CloudTrucks paid Mr. ***** the $550 claim amount and further amounts for storage (his complaint to you confirms this payment). Further and notwithstanding his behavior, we also paid him the amount for the load itself, as if none of the foregoing had taken place.
  

  Given Mr. ****** behavior, we immediately terminated our relationship with him. Pursuant to the contractual agreement running between Mr. ***** and CloudTrucks, termination accelerated amounts that Mr. ***** owed to CloudTrucks and a netting of what we owe to him vs. what he owes to us. At the time of this termination, Mr. ***** owed CloudTrucks (for the costs of license plates, electronic logging devices and subscriptions, etc.) more than what we owed to him. As such, monies that he claims not to have received were in fact paid to him but settled to clear his debts, consistent with the terms of our contractual agreements. As it stands, even after this settlement, Mr. ***** still owes CloudTrucks $408.68.
  

  Through all of the foregoing, we believe we treated Mr. ***** transparently, fairly, and in full compliance with all legal agreements and regulatory obligations as well as industry practice. In short, we immediately paid him the amount of the shippers claim (plus storage costs), which would have avoided this entire circumstance, but he declined and instead took action that escalated the situation in terms of cost and emotion. We also paid him for hauling the freight.
  

  At this point, to avoid further dispute, we are willing to resolve the situation by writing off and absolving Mr. ***** of his remaining debt ($408.68) due to us and abstaining from any collections actions.
  

  Sincerely,
  CloudTrucks LLC

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, 2024 i reached out to Cloud Trucks LLC, in regards to my RPM Bonus which I am entitled to. They have been very restrictive with my funds since we agreed that I will no longer use their MC/DOT Number for operating my truck. The business consultant ***********************, has been making things hard for me to receive my funds since we agreed to cancel out my contract. However the week that I ran and did over 4000 miles I was ****** eligible for the bonus. I have waited to be paid out today and yesterday, which will be the days the bonus is paid out. As per conversation with their payment team the bonus is paid out on Tuesday and Wednesdays. But as of today ( Wednesday) I have not received a payment to my CT cash card. When I was on the road trying to receive funds for fuel on the road, the manager ***** was making it hard for me to get money for fuel on the road. Stating that THEY WANT TO MAKE SURE IM DOING THE RIGHT THINGS WITH THE MONEY he also stated WHAT DID YOU DO WITH THE 900 DOLLARS WE GAVE YOU? Which in turn caused me to have to explain my personal bills I had to pay. Including my rent, truck payment and insurance on my truck. Which I felt extremely uncomfortable about explaining. I feel like they are using retaliation tactics against me, and trying to withhold my money at any stage to avoid paying me what I am owed.

  Business Response

  Date: 07/29/2024

  ********* was paid her RPM funds on July 3, 2024. The fuel funds ********* requested while on the road are provided at the discretion of CloudTrucks (as outlined in our policies) and the individual speaking with her was completing a standard evaluation before extending additional funds. Shavontae is no longer operating under our licensing authority and will receive her escrow funds, minus her outstanding balance of $77.09 for tolls and toll violations, within 45 days, per the terms of her lease agreement with us. We also spoke with ********* and resolved this matter with her directly. She said she would reach out to BBB to close her complaint.

  Customer Answer

  Date: 08/07/2024

  I have reviewed the business response and accept this resolution.