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Business Profile

Upholsterer

The Leather Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took leather shirt there. He cleaned then was supposed to dye. Won't answer calls now. Want my shirt back. It's 500$ leather shirt

    Customer Answer

    Date: 04/01/2025

    ****** to get working phone number. ************

    Customer Answer

    Date: 04/01/2025

    The business finally contacted me

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/23/24, I went to the Leather Hospital owned by ******* ****** to get a quote to reupholster a chair. The quote was $800 and $300 was due to the store in order to source matching leather (they were only redoing a portion of the chair and the back and side would keep the current leather upholstery).I was told that Mr. ****** would bring the sample to our home within 5 business days to confirm match and pick up chair to complete the work at that time. On 8/1/2024 after Mr. ****** failed to keep his appointment, I called him to ask what happened. He apologized and said he would be out the following week. Mr. ****** failed to arrive a second time. I called him on 9/9/24 and again we set an appointment for that *******. Zapata failed to keep the third appointment. On 10/25/24, I spoke with Mr. ****** and requested a refund since he was not keeping his appointments. He said he would refund the money through Zelle.After 3 promises to refund the money he still has not done so.I went to his business location on Friday, January 17th and once again requested a refund. I was told that it would be processed on Tuesday January 21st because he was not able to do it that Friday and with ****** ****** **** day he was not able to have the bank send the funds until Tuesday. At this point he has failed to process the refund.

The Leather Hospital is NOT a BBB Accredited Business.

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