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Business Profile

Valet Service

Preferred Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

This profile includes complaints for Preferred Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Preferred Parking has 2 locations, listed below.

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    • Preferred Parking

      PO Box 670902 Dallas, TX 75367-0902

    • Preferred Parking

      1303 Columbia Dr STE 207 Richardson, TX 75081-2957

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A parking out of compliance was issued on 8/31/2024 for $45:00. The letter was dated 9/6/2024, post marked 9/11/24. I received it on 9/14/24 and paid it on 9/15/24. When I went to pay it on 9/15, the fine had changed to $65:00, plus $5:00 for processing. Now totaling $70:00. I emailed preferred parking to which they responded that once the fine was paid they cant do any adjustments. In addition the letter stated In the future please be sure to exit when your parking session expires.

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been a preferred monthly ****** for 10 years, never had an issue, beside my car being broken into on their lot. Apparently there was an issue with my card on file and the company did not take necessary measures to contact me about the issue. They stated that emails were sent, yet I received no emails. They have my contact number on file, yet they chose not to call. Instead, they waited for me to park for work on Monday 5/13/2024 and put a boot on my car. When I called about the issue, I stressed that my card is valid, so they proceeded to run it and it magically went through. I still have no understanding of what the issue was, yet I am down $492. I am not the only person theyve done this to. Preferred parking has been taking advantage of everyone simply because they monopolize the parking around this area.

    Preferred Parking is NOT a BBB Accredited Business.

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