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Business Profile

Watch Repair

Metro Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Repair.

Complaints

This profile includes complaints for Metro Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metro Service Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Metro Service Center

      PO Box 550460 Dallas, TX 75355

    • Metro Service Center

      10615 Sanden Dr Dallas, TX 75238-1720

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27, 2023, I reached out to FG Services repair ***** and started the process of having my ******* Watch repaired. I included pictures of my original watch in the body of my repair request to FG Services. This request generated repair number RP775222US and my repair request was for a replacement crystal **** cover because my watch was getting condensation on the inside. I then securely packaged my watch in a box, and I shipped it by way of *** directly to FG Services (*** Tracking # 1ZR09Y140304747630). On August 10, 2023 (exactly 2 weeks later), I received a quote from FG Sercives by way of email for ****** dollars with a line item list of parts required to repair my watch, and being that my watch did not require anything other than a replacement cover, I declined the repair quote and I waited for my original watch to be returned to me untouched and still containing the condensation that was in it when I sent it. On August 14, 2023 (exactly 4 days after declining the quote), I received from FG Services (by way of ****** a watch that visually wasn't the watch that I sent to FG Services, so I took pictures of the watch that I received, included a copy of the original order form that I filled out (containing the pictures of my watch) and I emailed *********************************** I resent the same email on the 15th, the 17th and the 19th, while simultaneously chatting with Customer ********************** reps at FG Services and each person whom I chatted with stated that "no one was available to assist me with my issue and I would be contacted within 3 business days by a manager from the complaints department". As of today 8/24/23, I've sent an additional 2 emails to ********************************** and I also included ********************************** and still no reply from anyone. I also called ***************com's Customer ********************** ***** and created a case number with them (#********) and they too have promised that someone would contact me.

      Business Response

      Date: 08/31/2023

      We have contacted the customer and are awaiting a response

    Metro Service Center is NOT a BBB Accredited Business.

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