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Business Profile

Wholesale Toys

KidKraft L.P.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Jen V

    Date: 05/19/2023

    Made a purchase with KidKraft on 5/11/23 for my daughters 5th birthday, at that time it indicated there were only 2 left in stock. Sale went through, money was taken from our account. Then the order sat processing for a week, I emailed and called during that time because I wanted to make sure we would get in time for her birthday and if there was an issue that I would have time to get something else. Their customer service is terrible... and you're lucky to get a response. I called on 5/18 because it still hadn't shipped and was showing out of stock online, when I got a call back (hours later) the customer service rep I spoke with assured me that my order was approved and had gone through and it should be shipping anytime. 5/19 I get an email that my order has been cancelled and refunded, but they offered a $50 off coupon code for my inconvenience. That was the set we wanted and were assured we would get it, and with over a week having passed $50 wasn't really going to cut it. But I gave it a try anyway... what do you know... the $50 off code they gave didn't even work. Don't waste your money with these people... We ordered from Backyard Discovery instead.

  • Ashlynn M

    Date: 04/11/2023

    We bought the Cedar Summit by KidKraft Hilltop Playset for our 4 boys. We’ve only had it a couple years. It never gets full sun it’s completely shaded. The slides are discolored, the wood is literally falling apart and off, the tube slide completely fell apart when my 6 year old went down it. Thank gosh he wasn’t hurt. I called kidkraft and waited on the phone for 40 minutes before a man named Bradley answered. I told him I’d like to know how much a new tube slide would cost. He asked for my email so he could send me a link to file a replacement part form. He rushed me before I could ask anymore questions and then we were disconnected. I immediately emailed him back with all the information he needed and I’ve yet to hear back.I’ve emailed 3 more times since. I called today and waited an hour and a half with no luck of speaking with anyone. Absolutely ridiculous it takes this much effort to get a quote on a dang slide I’m willing to pay for if I just knew what it would cost. I hate that we spent so much time putting this together and so much money on something my kids can’t even use. I would really appreciate KidKraft reaching out to me so I can get what I need to get a new tube slide.

KidKraft L.P. is NOT a BBB Accredited Business.

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