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Business Profile

Septic Tank Contractors

Taylor Septic Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my house in Jan 2021. I had the septic cleaned when we moved in and had all lateral lines replaced. hired Taylor septic to clean out our 2 500 gallon tanks. On Friday December 16th they came out and supposedly cleaned out our system. I was home the entire time. It took the guy 30 minutes to clean it out. Well less than 6 months later (May 4th 2023) our toilets started to back up. I called Taylors and the lady said it was impossible for us to have filled our tanks up, a family of 4 would take at least 2-3 years to do so. She advised us to have a plumber come out. The plumber we hired came immediately and said he was going to check the septic then move to the pipes to see if we had any blockage. As soon as he lifted the septic tank lid it was completely full. He said that was our problem. I let him know that we had it pumped in December. He said they didnt clean it out all the way or even halfway for it to be full again.When I called Taylors and let her know what was going on she said she could send someone out the following Monday at full charge. I explained to her we just paid $450 in December and the job wasnt completed. How was she going to charge me again even if it was their mistake. She rudely said thats all she could do. When I told her that was not ok, she proceeded to tell me that I probably had something wrong with our lateral lines I told her we had them all replaced then she said it could be a running water leak. I told her no we would have noticed if we had a continuous running water. She again stated thats all she could do for me. I now had to find another company to come out in an emergency service since we can not use any of our bathrooms. Taylor septic is very rude and unprofessional, they do not stand by their service.

    Business Response

    Date: 06/09/2023

    I have attached an explanation of the services performed and hopefully a clear explanation of all the components involved of why tanks can fill back up. I hope this will help to clear up any confusion on why tanks can fill up again. I am confident that the service was performed to the best of our abilities.  

     

    Recommendation: We recommend having a licensed septic installer come and make a site evaluation, soil sample and see if they can determine why the tanks are staying full. 

    Customer Answer

    Date: 06/29/2023

    Complaint: 20020336

    I am rejecting this response because: 

    We did have another septic company come out and empty out our tanks and he check to see if there was anything wrong with our tanks. He said everything looked as it should and he made sure to explain everything to us that he was doing and show us the cleaned out tanks. Id appreciate a full refund as the service your company provided was done incorrectly 


    Regards,

    ********* De La *****

    Business Response

    Date: 07/06/2023

    We will settle for 225.00. 

     

     

     

    Customer Answer

    Date: 07/06/2023

    Complaint: 20020336

    I am rejecting this response because: Ok then Ill settle for the 225

    ********* De La *****

    Business Response

    Date: 08/22/2023

    Please provide mailing address to we may mail the check. 

    Customer Answer

    Date: 08/22/2023

    Better Business Bureau:

    107 ************ *********** **. 76227

    ********* De La *****

    Business Response

    Date: 09/27/2023

    Mailed payment last week. 

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