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Business Profile

Network Security

QUX TECH TEAM

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After watching a live promotional ************** I completed a purchase on the website********
    I purchased a piece of equipment to be used with my television, for accessing a multitude of services. The item is called the Qux TV Box.
    I paid $149.99 plus shipping, totaling $158.74 by credit card.
    My order number is #114, made on December 15, 2021.
    My contact information has remained current since the purchase.
    I was aware that the shipment would be delayed since it was a new product. I expected something around spring, at the latest. Emails came out indicating that the orders were filled, but I had not gotten mine yet. I emailed multiple times, and also called the main number - No responses to any of my correspondence attempts. I also referred family to purchases the same product - they have not received the item either. We do live on the island of Molokai, in Hawaii, which might be cause for a shipping problem - but we cannot be certain since there hasn't been any contact.
    I never received a shipping number, which is why I'm reaching out with this complaint.

QUX TECH TEAM is NOT a BBB Accredited Business.

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