Complaints

This profile includes complaints for Techvera's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Techvera

  625 Dallas Drive Suite 450 Denton, TX 76205

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  Geek on Wheels Austin

  ----- Austin, TX 78752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing on behalf of our law firm, a long-standing client of Techvera. Over the years, we maintained a professional relationship with Techvera and trusted them with critical IT services. Unfortunately, since the companys change in ownership and shift to remote, out-of-state management, the quality of service has drastically declined.Despite our long tenure, our account has been handled with little regard or continuity. We have experienced repeated issues, including:-Difficulty reaching support agents, many of whom are not at their computers during scheduled calls.-Poor audio quality, making basic communication nearly impossible.-A lack of familiarity with our account details and history, which has led to delays and confusion.-The departure of all prior staff who had knowledge of our firms needs.-A dismissive attitude toward our concerns during the transition.-The process of transitioning away from Techvera has been unnecessarily burdensome and disorganized, placing a strain on our internal operations and staff. The lack of professionalism and accountability is unacceptableparticularly for a client with years of loyalty and engagement.We respectfully request the following:-A formal acknowledgment of the disruption and inconvenience caused.-A full review of our account to ensure all services have been terminated appropriately and no further billing will occur.-A written explanation of how the client transition was handled and why such significant gaps in continuity occurred.-Any appropriate billing adjustments or refunds for services not properly rendered.-We would prefer to resolve this matter amicably and look forward to a prompt and professional response.Sincerely,Dr. ******* *******

  Business Response

  Date: 04/24/2025

  Dear Dr. ******************** you once again for your message, and for the many years *********************** has partnered with Techvera. We are genuinely appreciative of the trust you placed in our team throughout our relationship. Following a full review of your account, we can confirm the following:
  

  - Your account has been fully closed.
  - All associated services have been properly deactivated.
  - No further billing will occur.
  - There is no outstanding balance owed to Techvera.
  - Likewise, no credits or refunds are due to ******* Law Firm.

  We hope this provides the clarity and closure you were seeking. If there are any additional questions or documentation you may need as part of your internal records, please dont hesitate to reach out. Thank you again for your partnership over the years. We wish you and your team continued success.

  Sincerely,

  **** ********
  COO
  Techvera

  Customer Answer

  Date: 04/24/2025

  Dear Mr. ************************* you for your formal response regarding the closure of our account. I appreciate the confirmation that services have been deactivated and billing has ceased.

  
  That said, I would like to respectfully request consideration of a goodwill reimbursement or service credit in light of the time and distress this matter required to resolveparticularly given our long-standing relationship with Techvera. While the account is now closed, the resolution process placed an undue burden on our internal team and required escalation to external channels.

  
  I trust you understand the importance of responsiveness and clarity when serving professional clients, and I appreciate your time in reviewing this request.
  Sincerely,

  
  Dr. ******* *******
  ************************

  
  

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because they did not respond accordingly, only reposted the same message in response back. I am requesting a refund in the amount of $5,000.00 due to the lack of services provided for the past 6 months of our account with ********************** and for the undue distress on our entire staff.