Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a refund my account been closed maybe in a check

  Business Response

  Date: 08/08/2023

  Hello *******,

  Thank you for bringing this matter to our attention. We are unable to locate any prior communication from you regarding canceling the subscription or requesting a refund. We have reviewed your account under the email ***********************************. It appears you subscribed to the 240 Tutoring study guides on November 4th, 2022 for access to the Praxis testing series. Access to the 240 Tutoring study guides is subscription-based and automatically renews on the same day each month until the user cancels the subscription, which can be done directly from your user profile. The monthly subscription is communicated on our website, at sign-up, at purchase, on each monthly receipt, and in our terms of use. As stated in our terms of use Any fees paid to 240 Tutoring, Inc. for its Services are non-refundable outside of the 240 Tutoring Guarantee mentioned in the terms of use. We would like to offer you a one-time courtesy refund of one month back of your subscription cost, however, you will need to update the billing information on file prior to the refund being processed if your bank is no longer in service. We are unable to mail you a check for your refund. You can update your billing information by logging into your account at 240Tutoring.com and going to your billing tab. There is an orange update payment method button that will allow you to enter your new card information. Once you have updated your billing, you can email us at ********************************* to let us know. We will then process a refund for the most recent payment as a one-time courtesy. If you have any questions or would like additional assistance, please email us at our help desk. We look forward to hearing back from you!