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Business Profile

Landscaping Clean Up

Murray Landscaping & Maintenace

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a recent widow who lost her husband of 54 years to Covid in November 2020. Then the "snowmageddon" freeze hit Texas in January 2021. The pond which my husband had built and enjoyed for many years was damaged when the motor froze and the liner cracked so that it would not hold water. I was referred to a local contractor by a member of my husband's board of directors to repair the damage done to my property. He seemed to be professional and responsible and worked out a "verbal" estimate with my insurance company to repair the pond for $6200. He did not begin the project until spring 2021. He and his 2 helpers worked for about 2 days and at first the project "seemed" to be finished, so I paid him the $6200 the insurance company had issued to me. But his repair failed less than 2 days after he finished the project. From that point on for over a year, he has been remote and unresponsive.. I have tried connecting with him on multiple occasions, only to be told that there were supply chain issues or other difficulties that prohibited him from addressing the problem. I continue to have an eyesore on my property that demnishes its value each day. I have finally given up on this contractor and have found another contractor to address the problem.

Murray Landscaping & Maintenace is NOT a BBB Accredited Business.

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