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Business Profile

New Car Dealers

Classic Chrysler Dodge Jeep

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a Chrysler 300 from you in July 2021. The car went in the shop in Oct of 2021 for a transmission issue didn't come out til Dec. The car went recently on June 8 for a transmission again we didn't get it back til the 9 of July. As of today the car is back in the shop for the same issue. We have literally drive this out of the one year 6 months

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 9, 2022/08/25) */
    General Manager Walter A**** is in contact with the customer to try to find a satisfactory resolution to the customers concerns regarding his vehicle.

  • Initial Complaint

    Date:07/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled all of my "Classic" warranties as of 1/1/2020 and have not received the proper refunds yet. I have spoken to Masey McCracken at the Warranty Company (IAAWG) on multiple occasions to which they have said all the funds have been returned to Theresa Lawton at Classic Denton. I called looking for this person multiple times and was always told she would call me back and never received a call.

    In May 2022, I received a call from Tina Shoemake at Classic Denton stating that she received a return of refund checks because they sent them to the wrong address. I gave her my actual address and they were sent out. When I received them, I noticed that they were not all there and for the incorrect amounts. Per my records and the records of the Warranty Company, the following should have been refunded:

    The $399.00 was for the "Vehicle Theft Warranty" (Originally $399.00) which was canceled on 1/1/2020. (Refunded in full)

    The $660.00 was for the "Classic Shield" (Originally $849.00) which was also canceled on 1/1/2020. (Short: $189.00)

    The one missing is the "Classic Tire and Wheel Road Hazard Protection Plan" (Originally $899.00) and canceled on 1/1/2020. (Short: $899.00)

    In addition, Tina mentioned in an email that the Chrysler warranty refund would come from Chrysler and was separate. The problem there is that I NEVER canceled that warranty.

    The last contact was on June 15th when Tina said "I will check on that." I have sent multiple follow-up emails since with no reply from Classic Denton.

    I have extensive email evidence of refunded amounts from the Warranty Company.

    I expect the remaining $1,088.00 refund (including the $189 short and the $899 missing)

    Business Response

    Date: 08/22/2022

    Business Response /* (1000, 5, 2022/07/20) */
    Hello

    **** ******* was contacted 07/20/2022 advised refund check processed today and refund of $1088 he should receive within 10-15 days


    Consumer Response /* (2000, 7, 2022/07/21) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Contacted by general manager. He Was unaware of the issue occurring. He stated the same as marked above. I believe this to be occurring as reported by the GM and I will re-open the case if needed at a later date. Thank you everyone!

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