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Business Profile

Gears

1441 Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gears.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****. I ordered a holster on May 3, 2023. I was charged for the order on May 4, 2023. I received the initial email with the order details. After 7 weeks of not receiving any other correspondence or the the order, I attempted to reach out to the company. I first attempted to contact the company through email but all email addresses were bounced. This included the email address I had from the initial email and the email address on the website 1441gear.com. I then tried to reach out via ******** Messenger through their ******** page. I then called the number on the website and left a voicemail. I immediately followed up with a text message requesting status of my order. After not receiving a response for 2 days, I texted again stating that if I didn't receive a response that I would leave a negative review. Only then did I get a response saying they were backed up and I would get the holster but would not give me an expected date. Now 3 weeks later, July 13, 2023, I still have not received my order. The website is no longer available and no response to the text messages sent. I requested a cancellation of the transaction and a refund of my payment.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****. I ordered a holster on 8-12-2022. Which had a 6-8 week lead time. So on 10-15-2022. I emailed about an update on the holster. My email got forwarded to another person. I emailed back on 10-19-22 wanted to check on the order, got a reply of that my order was being worked on. So I waited until 12-2-2022 to email back, with no reply. Emailed back again on 12-05-2022 check on the order, the reply I was giving on 12-5-2022 is the wrong kydex came in but they got the new kydex so they was gonna finish it up and send it out. Not sure why I wasn't made aware of that on 10-19-2022 when I was told they was working on it, and would get it shipped out tonight or tomorrow. Got a text message on 12-19-2022 and was told the holster was returned to sender, and he said he knew where he messed up. He said he was gonna get it back in the mail that evening after he fixed the label. So I texted on 12-30-2022 asking for a tracking number with no response. Emailed him an also with no response. Texted on 1-3-2022 with not reply. So I also emailed with no reply. The lack of Communication by this company is astonishing. I've waited 21 weeks on the holster that was paid for when I ordered it on 8-12-2022 that had a lead time of 6-8 weeks.

    Business Response

    Date: 02/21/2023

    Business Response /* (1000, 8, 2023/01/29) */
    item was delivered a month ago at first you were talking to the previous owner so i was not receiving your emails we shipped the item to the wrong address when it showed back up we caught the mistake sorry for any inconvenience and for the delay hope you are happy with your order


    Consumer Response /* (2000, 10, 2023/01/31) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I received the holster, they did an unexpected upgrade free of charge.

1441 Gear is NOT a BBB Accredited Business.

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