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Amf Desoto Lanes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14th, 2024 at 8:15 PM, my family and I visited an establishment that offered endless bowling. We paid what was charged and started playing. However, at the end of the set, we were informed that we had not paid for the endless bowling and that we would have to pay over $100 again if we wanted to continue. We spoke to a supervisor who was condescending and refused to help us. Since it was a large group event, we had to pay again. This was unprofessional, and we felt disrespected as customers.Moreover, we ordered our food before starting to bowl, but it took nearly two hours to arrive. The staff-to-customer ratio was inadequate, and we felt that our needs were not being met. Initially, we had planned to go to Main Event, and we regretted not sticking to our plan. We had a terrible experience with the worst customer service ever. We urge the establishment to do better because customers are the backbone of any business.

    Business Response

    Date: 03/21/2024

    The General Manager (**) for AMF Desoto Lanes has spoken with Ms. ************* The ** reviewed the different pricing options available in the center and apologize for any misunderstanding for the amount **************** was charged during her visit. For the inconvenience, the ** offered Ms. ****** a chance to return to the center with her group as our guest. Ms. ****** appreciated the call and is happy with the resolution provided, so everything has been taken care of.

    Please feel free to contact ********************************* if you have any questions or need any additional information.

    Thank you,
    Sr.Guest Service Manager

Amf Desoto Lanes is NOT a BBB Accredited Business.

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