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Business Profile

Metal Building

Prime Metal Buildings & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Building.

Complaints

This profile includes complaints for Prime Metal Buildings & Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Metal Buildings & Design has 3 locations, listed below.

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    • Prime Metal Buildings & Design

      16134 S Us Highway 377 Dublin, TX 76446-5145

    • Prime Metal Buildings & Design

      19320 S Us Highway 377 Dublin, TX 76446-4405

    • Prime Metal Buildings & Design

      1509 Us Highway 380 Bridgeport, TX 76426-2169

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a very expensive overhead door about one month ago. The door was crated by them and has remained in the crate ever since. We uncrated the door on 7/1 and discovered that a piece was bent. We immediately called and sent pictures of the damage. They refused to help us or replace the part because "we have had the door for a month and we could have bent the piece." I have never heard of business not standing behind their products they sell. This is not a $1.99 door - this is a door that was approximately $1600 that is now not useable because of a bent piece. They need to provide us with a new piece or refund our money.

      Business Response

      Date: 07/26/2024

      This order was placed by ********************* on 5/21/24, SO# *****. Under our Terms and Conditions it states "Please report any damage at the time of pick-up or delivery. Prime is not responsible for any storage or handling damage to material after pick-up or delivery. Prime reserves the right to enforce these terms and conditions along with all store policies at any time". We were told that the door was damaged on 7/1/24 when ***** came in to place SO# *****. I have attached copies of both orders. I have also included our store policies to review as well.

    Prime Metal Buildings & Design is NOT a BBB Accredited Business.

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