Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I had a leak in my transmission.I was informed that the leak was coming from my trans seal. It woul cost 895.00 plus the price of fluids witch is higher than other places but cool. I asked the clerk who called me that was they sure this would fix my problem she informed it would ...Only to be contacted a week later saying now it would cost me 2300 to fix my car I was told wrong.So I stated I need my car back and fix for the price I was told .I was told ok only to be called back and told now I need a starter..I brought my car there for trans work only.It drove in and should drive out....I was informed I owe almost 1400 dollars 250 for fluid which only cost 70 dollars...and the car has the same problem I brought it in for....These people have several complaints about trying to confiscate cars..For none payment...If my car has the same problem I should not owe for there incorrect diagnostic test.this has been over a month process,,,,,

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/10) */
  Customer towed his 2010 Ford Fusion to our shop, with the complaint that his car had a leak.
  
  INSPECT & DIAGNOSE (FREE)
  Our technician drove the vehicle and found:
  The front breaks and rotors were bad.
  The transmission was leaking out the front.
  Vehicle was scanned and has a code for the catalytic converter.
  
  Our Manager informed the Customer that the vehicle was inspected, scanned and driven and the problems that were found. Customer only wanted the leak fixed. Customer was given a price of $895.00: for the transmission removal and replacement. + Cost of seal and synthetic fluid. Customer was informed that we would not know what we would find until the transmission was pulled.
  
  Customer gave us the ok to start work.
  
  The transmission was removed. The front seal was leaking and needed to be replaced, the pump and torch converter also needs to be replaced. The seal is in between the pump and torch converter. The pump is causing the seal to leak
  
  Customer was advised of what was found.
  Customer advised us that he only wanted the seal replaced. We advised the customer that we could not guaranty the front seal would not leak.
  
  After finishing the repair, the seal still leaks.
  
  Customer did not drive his vehicle to our shop, he towed it in. (Starter was bad and was fixed at no cost to customer).
  
  Customer wants us to replace the pump and torch converter for free.
  
  
  Consumer Response /* (3000, 7, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did tow my car there( I own tow truck)
  because I had no rider.Car was running only had a leak
  Shop stated in there response that they drove car
  Car will not start if started was bad .....They did not replace starter was told stater wire broke off while they was removing
  Transmission...This place is a rip off ...They also stated I was told my seal was leaking only to be told car is still leaking and I owe 1390 FOR WHAT!!!!!!!
  
  
  Business Response /* (4000, 9, 2022/11/22) */
  During removal of the transmission the wire broke off the starter. We replaced the starter at no cost to the customer. Starter was worn (parts don't last forever).
  
  The seal is still leaking because the pump needs to be replaced. The pump is rubbing on the seal making it leak. Customer did not want to pay for replacing the pump and converter to fix his car. He only wanted his seal replaced.
  
  
  
  Customer declined the work we recommended to stop leak.
  
  Customer was told there was NO WARRANTY.
  
  
  Customer still wanted us to replace the seal.
  
  See attached invoice for what you owe and need to pay.
  
  See attached picture of customers Starter.
  
  
  Consumer Response /* (4200, 11, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  i will file lawsuit