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Business Profile

Auto Body Repair and Painting

Xpress Auto Body Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a quote by ****, the owner to do work on my car. He quoted me to fix the noise on the motor, paint it, attach a new grill and replace the convertible top. He kept the car for over 9 months with every month or so promising to have it ready. The motor was not fixed. I bought a new top and he only installed it and it is not working. I paid him $4,000.00 and he got mad when I asked for some refund. He did not fix the motor. He painted the car. Got it started. Attached the front grille and painted it. He refused on fixing the motor, stating that I needed a new one, and coild fix the convertible top . He did not want to discuss it and had terrible excuses for everything. I asked him for a partial refund and he said no. He told me to take him to court, which I am contemplating. He is a liar and highly dishonest. Every time I would go see my car at the shop he was drinking beer. He forgets what he says. I have an email outlining what I wanted done and he replied, "I got you covered sir". The quote also included changing my rims and reupholstering my seats, which I ended up paying someone else extra. I paid about $2,000 more for the top, seats, and grille. He said there was nothing he could do about the motor back in December 2022 after I returned the car. If I would have known that from the beginning I would not have had anything done to the car and sold it as is. He did not check the car out from the beginning and I am out $6,000. He bit off more than he could chew and did not want to man up to it and give me a refund. Breach of contract, false advertising and gouging me. He gave me a work order at the end for $4200 which was clearly doctored up to account for a *************************** job. This man is a ***** and should not be in business. I am sure this is not the first complaint about his business practices. Tell him to show you the original work order. Not the doctored one.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this shop to get work done, they told me it would only take some days to get it done however, the car stayed there for 2 months and the work had not been done at all yet they charged ***** dollars when they did not do anything to it. The second time I took it to them because they said it had lifetime guarantee, they said it was not worth fixing it, that the car suspension was not working and that it was braking the brackets of the car. At the end they wanted to buy my car for ***** yet they never even bothered to fix my car.

    Customer Answer

    Date: 02/02/2023

    Called to report unable to respond online. Reported has not heard from the business. 

    Business Response

    Date: 04/09/2023

    This is the first time I hear about this complaint by phone or email.  please reach me ************.  I need more information to responf to this complaint 

Xpress Auto Body Repair is BBB Accredited.

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