We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boxing Gym

Garcia's House of Boxing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boxing Gym.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, there was an incident that happened on September 18th 2024 from the time between 4-5pm. My son goes to this boxing class and there was 3 kids and 3 instructors. My son is 5, the other kids were a lot bigger and older than him. The instructors took the kids outside and my son came back inside and told me another kid pushed him and was calling him names. So I addressed it with the coaches and they said they didnt see anything. Fast forwarding when class was done my son vocalized to them that this kid pushed them and one of the instructors named ****** kept telling my kid , no that did not occur. No one told me my kid got hurt outside but him, I call later that day to file a incident report just for the manager to call me back and talk to me in a manner that was so demeaning, disrespectful and not professional! My son got hurt and the adults did see he fell but no one told me anything about it. I asked for camera footage and ( not surprised at all) from the hours that we needed to look at the camera didnt record and was black very convenient. The whole point of me taking my son there is to learn and for these people to help me shape him into a good human. The manager Arian was very insensitive and brought up the fact that I am a women and making it into a bigger problem. Also we were on the phone for about 40 minutes, I have ******************************************************************************** parents. You have to have some compassion when dealing with those 2. He also stated he called me with no feelings or emotion involved and you have all of the emotions Of course thats my child I am trusting you with. **************** makes or breaks a business, and this is not what I was expecting from a business that claims theyre family owned and god fearing. Now, to get out of my contract I have to pay 199+ its not fair since they broke the contract with not letting me know my son fell , letting this older kid verbally bully my 5 year old son.

    Customer Answer

    Date: 09/25/2024

    Good morning. My ideal resolution for this case would be me getting my refund back from getting out of my contract with them. I should have not have to have paid to get out of my contract since they breached it by letting an 8 year old talk recklessly to a 5 year old. Bullying by definition is someone who perceives another person as weak and they prey on them. My son is 5 and the other kid was around 7-8. My son came inside from their workout and communicated with me this kid pushed him and was calling him names , when I asked the coaches “ we didn’t see anything the only thing we saw was him on the floor” but they failed to tell me 1) my kid “ fell” 2) this other kid was verbally bullying him.  There was no remediation of any kind to tell the kids something along the line of “ hey we don’t talk bad to our classmates or put our hands on our classmates “ or even holding a meeting with both parents- but let it continue following that my experience with the manager Arian  and one of the coaches Hector . Hector and my son were working one on one and my son was vocalizing to him this kid pushed him and was calling him names. Instead of addressing it, he tried manipulating my son by telling him “ no you fell” that takes confidence away from children to trust adults. The manager “ Arian was so unprofessional when handling the situation to the point I question my child’s safety physically, mentally and emotionally. These people are supposed to help shape our children and protect them while learning a disciplined sport. This situation showed me they have no integrity, poor customer service and they should not be working with children if this is how they remedy situations like this. This  is why I deserve to have my refund back from leaving the gym. Total 216.49

    Customer Answer

    Date: 09/25/2024

    This is the receipt of the cancellation fee. 

    Customer Answer

    Date: 10/11/2024

    I have yet to hear anything from Garcias House Of Boxing. To this date October 11th 2024 they have not reached out to me or replied back to the BBB. I do have a question, with the form attached, do I print that and can I save it as a document and submit it?

Garcia's House of Boxing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.