Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2025, I hired Sun City Pergolas & Canopies. I placed a verbal order with a deposit with the owner's brother. I told him I wanted black canopy poles and brown shade fabric, trusting that everything I verbally asked for would be correct. A week later, the day of installation was the only two workers from the owner who arrived on the first day brought the entire canopy structure in brown. I told them that was not the right color and they asked me to speak to the owner on the phone to correct it. I spoke to him calmly and he told me they would paint them and install them the next day. They would then finish. After they installed them, I saw they were terribly painted and I asked if they would fix the poor paintwork. They painted over the peeling paint and it was worse. After 3 days, I cleaned the poles with a damp cloth and the color came off, allowing me to see the brown color. below, the roof fabric poorly mounted with a larger space on one side than the other and with the wire that you tighten the fabric out of place, I spoke to him and explained everything and that they would please come to repair it, so they came 6 days after I spoke, it was the owner who came, he only gave me excuses that everything was normal, that if I expected a cheap canopy, and that the poorly painted was my friend because I would have to wait 3 days until it dried, something that he never suggested to me, I told him you are the expert you should have told me that and I had no problem he snapped. He spoke to me with such arrogance and when I saw that his intention was to make excuses for the horrible work they did, I asked him to leave and that I would complain to you and he laughed sarcastically, he insulted me.

  Customer Answer

  Date: 06/04/2025

  Invoice