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Business Profile

Car Sound Systems

SoundWave Audio and Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I went to soundwave in Aug to look into buying a radio for his truck . Once there we were told that the radio would be a total $799.00 and that it would have to be financed through Snap Finance. The application was filled out by the owner online and was submitted without my permission. Before we left I asked her if everything was cancelled and she said that it was. On Sept 9th there was a charge for $49.90, and I went to the shop and asked why I was charged if I did not agree to the purchase and she did not give me any equipment. She said that I would have to talk to Snap Finance to get the issue figured out because she was unwilling to help. I did file a report with the bank and they said I would have to have the owner or whoever filed the financing forms cancel everything and I was charged by the bank for the dispute. I called the owner back but have not been able to get ahold of her since she has been avoiding me.

SoundWave Audio and Tint is NOT a BBB Accredited Business.

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