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Business Profile

Credit Card Processing Services

Clearent Intelligent Processing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Clearent Intelligent Processing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Scott M

      Date: 10/11/2024

      DO NOT USE CLEARENT! Find another company. Monthly fees on top of outrageous transactions fees. Want to cancel? That will cost you $395.00. Think you're done after you cancel? Nope, you will continue to get the monthly fees pulled from your account afterwards. They refuse to work with you and refuse to refund these additional charges.

    • HJ P

      Date: 10/13/2023

      I've been a loyal customer of ********************** for 8 years. Throughout my time with them, I've encountered various charges, including annual fees, monthly fees, and statement fees, PCI fee, etc. However, there was never any disclosure or mention of an early termination fee.When I decided to close my account, I was explicitly assured that I wouldn't be charged an early termination fee. In fact, it was conveyed that if such a fee were to be incurred, I would receive a refund.To my disappointment, when I initiated the account closure process, I faced significant challenges in dealing with different departments within Clearent. Despite my initial understanding, I was subsequently notified that they were unwilling to refund the $395 early termination fee.Furthermore, during the account closure, an agent had informed me that I was fortunate to avoid the early termination fee since it was only a few days before October, which would have triggered the fee. This recent change in their stance, claiming that they won't refund the early termination fee, is quite concerning and contradicts the assurance I received when closing my account.

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