We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Iron Works

El Paso Custom Iron Works
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a gate installed on the side of our house by this company. It has been a fight since day one to get the gate and have it installed. A deposit was given on 04/05/24 after alot of emails the gate was installed on 05/07/24. Only after i demanded my deposit back did they show up. Our contact was *****************. 25 days after the gate attached to the house started to pull out both bolts were almost out and the gate not useable. after several emails again demanding my money back they showed up and replaced the bolts. 3 weeks later there coming out again. once again cannot use the gate. we emailed *** responded in 3 days she would send someone to fix again. Its been a week and again had to ask for money back for a gate we cant use. This is a terrible company in her own words 1 year warranty on install which i guess they don't want to honor. I want my money back so i can hire a company who can do this right the first time without all the drama.

    Business Response

    Date: 07/01/2024

    While you were leaving negative reviews, we were at your house securing the post. The first time it came loose, you let me know on Thursday, May 30th via email. It was secured on Monday, June 3. I have the messages where I was heading over to change out the screws. This time you let me know on Sunday, June 23rd via email. We went June 27th around 830am and added two more legs and changed every anchor to the butterfly style and thicker. 

    I showed your husband my alert on my phone, as we were there repairing at your home, that your review was posted. Im very sorry it wasnt done as quickly as you wanted it, however, 2-4 business days isnt worthy of this type of review. 
    Per your contract, there are no refunds or exchanges. Our warranty is 1 year which you were provided in writing. At most it took 3 business days to get there to repair. It was still a timely manner. This is completely unwarranted. 

El Paso Custom Iron Works is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.