We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Glass

Baker Glass Co Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

This profile includes complaints for Baker Glass Co Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baker Glass Co Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      More ******* have done business with Baker Glass before and never had any issues with this company.
      On January 2, ****,I called and told the representative that I need a window glass replacement, The first glass of a double glass windowpane. I gave him the measurements of the glass;he gave a quote of ****** plus tax. I understood this was an estimate, they would still need to come out and measure the glass. They came out that same day,to measure the glass, my measurements were the same as theirs. He said they would call with the total price. **** called me back with a total price of ******, it was higher because they would need to replace the metal bar that is between the two windowpanes. I gave him the approval to go ahead and order the glass and replace the glass.
      January 5, ****,**** called to say that the glass had come in and could come to replace the glass that day, they would call me when they were on the way. He asked if I had any questions I said, did you review your math on this quote, then he said that a UV glass cost more than a regular glass. I told him, but you said the added cost was for the metal bar between the two windowpanes.
      They did come out that same day and replace the glass, they did not replace the decorative white metal bar, which was affixed to the second glass and was not compromised. After they completed the installation, he gave me my copy of the invoice which was not itemized. The invoice that I signed that when back to the company was itemized but the total amounts were blacked out. Something is wrong with the accounting practice with this business.
      I want a true itemization of the services they provided; a breakdown of dollar amounts not just a description of service. They did not replace the white metal bars, nor is this glass a UV glass. If not, I would like a refund of $146.14.

    Baker Glass Co Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.