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Business Profile

Stage Lighting

VSL Pro, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stage Lighting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have purchased a new sound system for our church through this company. We sent an initial payment of $25,572.12 in December of 2021. The remaining balance of $2841.35 is to be paid upon installation. We have been told for almost a year that parts were not available. We waited patiently. We were told weeks ago that parts were in and our system would be installed that next week. That was over a month ago. When the vendor is called there is no answer or response via text. At this point, they have taken over 25 thousand dollars from us and provided no service at all.

    Business Response

    Date: 12/12/2022

    We have been in contact with the client since the beginning of the project. We advised the client that we had the materials on hand as we got them after ordering them. We also noted that it would be several months of waiting when we started the process. We finally received all the listed components for the stall and in fact we have been in contact with  3 different folks. ***************** , *********************, and now *********************** as recently as this morning via text message . Text messages will confirm that we were scheduled to be there today but that was rescheduled for tomorrow. 

    Not really sure why this letter was sent or a complaint was filed to be honest.

    This should resolved tomorrow when we finish the install as previously scheduled.

    Respectfully,

    ***********************

    VSL Pro

VSL Pro, LLC is NOT a BBB Accredited Business.

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