We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Insurance

BID Dental Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business changed my account with out my approval I want my money back

    Business Response

    Date: 06/11/2024

    The member was enrolled in dental and visions plan offered by *** which is a leading dental and vision program providing best-in-class dental and vision insurance products underwritten by A+ rated insurance companies. 

    The member was emailed a letter on May 6, 2024, advising her that the insurance company for the dental plan would be changing effective July 1, 2024, and there would be no changes in the cost or benefits of the dental plan.  I have attached a copy of the email and it appears the member did not open the email.

    The member contacted *** member services on May 7, 2024, to update her address.During that call, the *** member services representative discussed the change of the dental insurance company and advised the member that she would have a new benefit packet mailed to her.

    The member called *** member services on May 29, 2024, and advised the representative that she wanted to cancel her plans and receive a refund.  The *** representative advised her that she would submit a refund request for the payments that ran on May 25, 2024, for June 2024 coverage, and would cancel her plans May 31, 2024.  The Representative advised the member since the payment was made via ***, it can take up to 7 business days to process through her bank and clear.  Once the *** payment cleared, a refund would be issued back to her bank account.

    The member was sent an email notification on June 4, 2024, advising her that she was eligible for a refund and the refunds for a total of $92.95 was processed the same day.  I have attached copies of the refund receipts as well as a copy of the email which shows that the member opened it on June 4, 2024.

    The member was sent a cancellation notice on June 10, 2024, advising her that her dental and vision plans had been cancelled May 31, 2024.  I have attached a copy of the email which shows the email was opened June 10, 2024.

    We apologize for any misunderstandings or any inconvenience that the member may have experienced.

BID Dental Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.