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Business Profile

Electronics and Technology

A4c

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A4c's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

A4c has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • A4c

      401 Gerault Rd Flower Mound, TX 75028-4096

      BBB accredited business seal

    • All4Cellular

      320 7th Ave Ste 260 Brooklyn, NY 11215

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18, after reading the description of the item, I decided to purchase this 12.9" iPad Pro. I received the item on July 21, 2024. I began using the product after purchasing an internet plan and SIM card from my cellular carrier on July 27. Shortly after downloading the software needed for my iPad photo booth business, purchasing and installing screen protectors and device cases, I noticed that the battery began draining very quickly on the device.Last night, while using the device, I noticed that even while it was on the charger, the device still began dying. The description on the website claims that the device is tested and 100% functional before it is shipped, but this is clearly not the case. The device is defective and could not have been properly tested.I am extremely frustrated with this situation. It is a major inconvenience, especially since I rely on this iPad for my business. The company is not providing truthful information on the site, which is misleading to customers.I contacted ***** for a repair but was informed that they no longer have parts for this device. I then contacted ******, who informed me that I needed to resolve any issue through A4C as they are the third-party company and everything should go through them.On this device, I have spent the following:Activation through ***** $30 iPad case: $30 iPad screen protector: $25 Reimbursement for the software that was downloaded: $99 Total: $184 I expect this issue to be resolved promptly, as the device is clearly not as described and has caused significant inconvenience. I am requesting a refund plus the money that I've spent. I can return the item but need the money for expenses reimbursed.

      Business Response

      Date: 11/04/2024

      Unfortunately in this case we were never made aware of any issue that the customer has had. Our records through ****** do not show of there being any issues. The customer has been refunded according to ****** and still has the product. The item was purchased 7/18/24 and is now outside of our 90 warranty. We do not have a way to contact the customer through ****** either to send a return label. We are always happy to assist a customer with any product defects but unfortunately in this case we were never made aware of any issue. 

      Customer Answer

      Date: 11/05/2024

      I am rejecting this response because: I contacted A4C by phone several times at ************ before making the complaint.

      Business Response

      Date: 11/05/2024

      Unfortunately we do not have record of the missed call. Even if the call is after hours we will respond to the voicemail. We apologize for any inconvenience in this matter. 

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought Dr Dre Beats and paid almost $200. Within 4 months they snapped in half when my 19 yr old son was simply taking them off his head. They were not dropped, mishandled or anything. Notified AC online and within minutes they responded that my purchase was over 90 days. Can't help you. They sold a faulty product and will not offer any solution or resolution.

      Business Response

      Date: 03/17/2023

      Business Response /* (1000, 10, 2022/12/20) */
      Contact Name and Title: ***** ****
      Contact Phone: XXXXXXXXXX
      Contact Email: *****@bohmtech.com
      This item was purchased from our ****** store under a Renewed Listing. Renewed or Certified Refurbished items are covered with a 90 day warranty. Our warranty policy and ********* 90 day warranty policy is stated in the listing which I have attached. This order was placed on April 14, 2022.
      The 90 day warranty expired July 15, 2022. The customers first contact with us was September 29th, 2022. We are not able to issue a refund for items that are passed *** 90 day warranty period.

      I have attached the written policies as a separate document.

      Best Regards,
      *****
      A4C Customer Support

    A4c is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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