Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 2/28/2024 I called before visiting this urgent care center to find out how much their services were going to cost. They quoted me $175 including steroid injection. I arrived and was seen by the doctor where I received a steroid injection and written prescriptions for an upper respiratory issue/infection. On my way out, I paid the $175 and went on my way. Today, 3/14/24, I received a text message from the urgent care center stating that I owe them an additional $80. I called in and talked to the billing manager who subsequently informed me that I had misunderstood and that I owe the $80. That's what I dispute! Most, if not, all doctor ******s display signage that payment for services is due at the time of services. It is my right to expect the doctor ****** to bill me for any and all services at the time of service so there's no "misunderstandings". This is a deceptive trade practice and will not be tolerated.

  Business Response

  Date: 03/18/2024

  In response to your communication, I cannot provide specifics as there is no HIPAA release of information attached. I can however state that our pricing is as follows: Office visit $175.00 Steroid injection combination of methylprednisolone/dexamethasone $70.00, Administration of injection $10.00. It is our policy to quote only the office visit pricing of $175.00 at check in as the receptionists are not Medical Providers and do not know what testing or treatment each patient might need. We do inform patients that if there are any tests done or treatments given, there will be an additional charge for those services. We advise patients if they want a quote of pricing of additional services prior to receiving them, they should request a quote from the Medical Assistant before receiving the services. Patients are expected to pay for additional services upon check out. If they do not, they are sent a bill. 

  We do not advertise anywhere in print any of our services with pricing. 

  Business Response

  Date: 03/18/2024

  In response to your communication, I cannot provide specifics as there is no HIPAA release of information attached. I can however state that our pricing is as follows: Office visit $175.00 Steroid injection combination of methylprednisolone/dexamethasone $70.00, Administration of injection $10.00. It is our policy to quote only the office visit pricing of $175.00 at check in as the receptionists are not Medical Providers and do not know what testing or treatment each patient might need. We do inform patients that if there are any tests done or treatments given, there will be an additional charge for those services. We advise patients if they want a quote of pricing of additional services prior to receiving them, they should request a quote from the Medical Assistant before receiving the services. Patients are expected to pay for additional services upon check out. If they do not, they are sent a bill. 

  We do not advertise anywhere in print any of our services with pricing.