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Business Profile

Custom Wheels

Corleone Forged

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Wheels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff DC. Consumer states reached out to one of their techs over the phone for new wheels on June 15, 2022. They stated they wanted 50% down which was $2450.00 which the consumer paid June 24, 2022. The total invoice was $4900.00. On August 4 you spoke with the tech and inquired on what's going on. He told the consumer he would get back to him via text. Tried calling numerous times to get a response and got no response. Called the manufacturer and was told the tech no longer works there. Consumer never received his wheels.

    Business Response

    Date: 03/28/2023

    Thank you for your assistance. 

    We do not accept this complaint. The customer calls us for checking the status of the order. We ask him about the order number and he doesn't be available to provide it. We check it on our system and he sends us the invoice the salesman give to him and it was different from the ones we make. We tell him how he sends the deposit and he says he cash app to the sales guy. 

    We do not receive any payment from him. We advise him never to send private information to a person and try to go ************* to the business in this case call direct to our manufacturer. 

    Let me know if you have any other questions.

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