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Business Profile

Pool Contractors

Sunshine Pools & Billiards
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BBB Accredited BusinessA+Rated by BBB

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Customer Review Ratings

1

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Review Details

  • James G

    Date: 12/03/2024

    If I could give zero stars, I would. Sunshine pools is the most unprofessional, Mickey ****** backwoods hillbilly operation I have ever had the unfortune to encounter. I've been dealing with these folks for months trying to get the equipment fixed on my pool that was damaged in the May 29 storm in *****/****** area. Their "30 year veteran" technician has come out to my house on multiple occasions leaving my equipment in various states on UNUSE for weeks at a time. Zero communication with the management staff as to why. I had to be the one to communicate with that. This past month, my pool pump was left in pieces while I was on vacation because "they didn't assemble it" and my pool went not running for the entire week. Now, I am fighting Alge as a result. There is another component of my pool (6 way floor port jets) that has been broken since May 29, and they keep saying they "fixed it". It still leaks like a cive. They kept saying it was an o-ring seal. THE HOUSING IS CRACKED AND THAT IS WHY IT IS LEAKING. They charged me hundreds of dollars for repairs that has resulted in my pool becoming more damaged than what it was. The final straw is when they sent me yet another invoice for $211 after admitting to me (in writing that I am KEEPING for possible small claims court) that their technician screwed up and they are taking responsibility for his malfeasance. Then when I wrote to them that I was not paying for it and if they insisted on perusing that invoice, I would take them to small claims. They sent me a final email saying that there was no need for me to get "ugly" and to never contact them again. (I HAVE ALL THIS IN WRITING). They want to see ugly? Fine, here comes all the bad ******* yelp, FB reviews and everywhere else I can post it. I plan on calling small claims court and asking them to pay for damage done to my pool since they accepted responsibility of their technician's actions. Ugly....you got it Sunshine Pools.

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