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Business Profile

Bingo Hall

Texas Bingoplex Fort Worth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bingo Hall.

Complaints

This profile includes complaints for Texas Bingoplex Fort Worth's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texas Bingoplex Fort Worth has 3 locations, listed below.

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    • Texas Bingoplex Fort Worth

      5701 Crowley Rd Fort Worth, TX 76134

    • Texas Bingoplex Fort Worth

      3500 Denton Hwy Fort Worth, TX 76117

    • Texas Bingoplex Fort Worth

      449 W Bedford Euless Rd Hurst, TX 76053-3959

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to figure out why I can't come back to bingo I'm the one who was bulky yet they the one still playing in my opinion bully should not b allow I know I'm special I never brought drugs or weapons in there I never assault or threaten anyone I never damage any property I'm sorry I don't have fancy car or fancy clothes or fancy shoes but I'm nice I even share my money when I win just so people quit bully me I think they still there cause they spend lots more money then me I really would like to speak to the owners of this place thx GOD said seek u shall find I'm trying to find answers here and solution before I hire attorney

      Business Response

      Date: 11/10/2022


      *********************** was banned from our bingo halls in both Fort Worth and Haltom City over a year ago. The reasons are numerous. First, she was continuously harassing other players to borrow money. In addition, she would heckle the caller, disrupt games while in play, was loud and very emotional. It became so bad that we were receiving customer complaints on a daily basis and at the same time we were losing customer because of her outlandish behavior. It was effecting our business in a big way.

      In addition, we had the police out to the bingo hall on numerous occasions due to domestic disputes with her boyfriend in the parking lot. She would call the police saying she said she was getting beat up. After numerous visits by the police, our manager was pulled aside by one of the officers saying that they were tired of coming out to our location due to the same person making these false claims of domestic abuse.

      Over the years we have had several conversations with ****** regarding her behavior. She always promised to change. However within a few weeks, she would return to the same outrageous behavior. For the safety and well-being of both our customers and employees, we cannot allow ****** to return to our place of business.

      If you have any further questions or concerns, please do not hesitate to reach out to me.

      Kindest Regards,
      ***********************

      Customer Answer

      Date: 11/10/2022

      Complaint: 18365358

      I am rejecting this response because:

      Regards,

      ***********************

      Customer Answer

      Date: 11/10/2022

      Complaint: 18365358

      I am rejecting this response because:

      Regards,

      ***********************

      Customer Answer

      Date: 11/10/2022

      Complaint: 18365358

      I am rejecting this response because:I don't agree with their decision so what do I need to do I was bullied  by customers I never lie to anyone  about anything  yes I was being abuse yes the police was call but he wasn't my boyfriend  just a friend the story is when I win some of the customers  would bully me if I didn't give them money and yes when I was getting  bully I cry nothing wrong  with crying 

      Regards,

      ***********************

    Texas Bingoplex Fort Worth is NOT a BBB Accredited Business.

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