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Business Profile

Boat Dealers

Cowtown Power Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3rd 2023 I purchased a Seadoo Kicks wave runner and trailer from Cowtown Power Sports for a little over $13,000. We took the wave runner to the lake and launched it. Within the first 20 minutes of riding it went into limp mode and died and it would not even attempt to restart. It has taken two weeks to get an answer as to what was wrong with it. After multiple attempts by phone and text. No one has ever returned my call from either the salesman, the manager or the business owner. The only person who contacted me was the man who picked up the wave runner looking for the key to the hitchlock. We went in on June 21 after getting back into town from work and it took 30 minutes for them to finally tell us that the engine had seized up. They said they would call later today (June 21) with a solution and some sort of compensation. It is now 5 o'clock and they are closed and I did not hear a word from them.

Cowtown Power Sports is NOT a BBB Accredited Business.

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