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Business Profile

Body Waxing

Melted Wax Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21st 2022, I contacted Melted Wax Studio via phone to cancel my routine wax appointment that was scheduled for 7/22/2022. I spoke to the receptionist named *****, and let her know that I needed to cancel. She asked why and I informed her that its due to a recent injury that resulted in me having surgery. After that, ***** immediately offered to cancel my appointment, as well as waive the $40 cancellation fee due to my circumstances. She also reassured me that shed give me a call back once she received management approval to waive the fee. ***** called back about 20 minutes later, however, I wasnt available at the time. ***** then spammed me with texts invasively asking when did my injury, and surgery occur. After providing her with the information requested, she then went on to say that she was unable to waive the $40 cancellation fee, which was contradictory to what she reassured me over the phone. Then, she attempted to charge my card w/ out my consent, however, it declined due to me having an old card on file. Once that card declined, she began sending aggressive text messages demanding that I had to pay $40 to cancel my appointment, and she also requested that I update my card information to make any future appointments. She also emailed me the $40 invoice, that has now been resent 3 times since this incident occurred on 7/21/22. Since this incident, I havent been contacted directly by phone or email to resolve this contradictory issue. *** even left a negative review on ******* explaining my frustration with the way they poorly handled this situation, however, I still havent been contacted from this business directly to resolve the issue. Therefore, Id like to dispute the $40 cancellation fee once and for all, and I no longer want to be contacted by this business again.

    Business Response

    Date: 08/19/2022

    Please see the attached response, thank you 

    Customer Answer

    Date: 08/24/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

Melted Wax Studio is NOT a BBB Accredited Business.

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