Reviews
This profile includes reviews for EECU Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromJodi G
Date: 01/15/2023
1 starJodi G
Date: 01/15/2023
Absolutely the worst loan company I have ever tried to deal with. Just trying to make a payment on my car results in ***** minutes of absolute aggravation. I literally have to call each month to make a payment because their web site is either poorly designed, or designed this way on purpose. And, they ask me for social security number over and over again just to try and access the site. I sat for 5 minutes today watching a spinning wheel go no where on their site and have to call them again this coming week to make a payment.
EECU Credit Union
Date: 02/02/2023
************** We would like to thank you for bringing this matter to our attention. Please accept our apologies for any inconvenience. We are always striving to make our processes and systems more efficient for our members. We have provided your comments to our development team for their review. It is our understanding that an EECU supervisor has been in touch with you to suggest alternate payment options, including autopay, and that she has provided you with her contact information in the event you need further assistance. We sincerely hope that we have been able to resolve this matter for you. We thank you for your membership in EECU and look forward to providing you a Better Way of Banking.Review fromMorgan T
Date: 09/09/2022
2 starsMorgan T
Date: 09/09/2022
Getting real sick of dealing with this bank. Their ATMs in my area work when they want, I just got a new credit card with them and there is no *********************** expiration date on it, they cancelled my debit card on vacation, but they only cancelled it after 6 days of being out of town. I found out when I was on my way back while I was trying to get gas. It also took almost 2 weeks for them to approve the funds of my paychecks when I first switched over to EECU. I get taking a few days, but it took 2 weeks before all of my paycheck was available to me. The few upsides are the free overdraft protection. But it's not necessarily overdraft protection thought because it will just take the funds from like a savings account, or whatever other account you have linked to the checking account. Also having a large network of no fee ATMs is nice.The good definitely doesn't outweigh the bad... I hated **** of America, but EECU is getting very annoying.EECU Credit Union
Date: 10/07/2022
**************** We sincerely apologize for any inconveniences. We also apologize for our late response to this BBB review. We wanted to visit with you before we responded to ensure that we addressed your concerns but have not been able to reach you. The senior manager over our financial centers left you his contact information. Please free to contact him if you would like to discuss this matter in more detail or if you have other questions. Thank you for your membership in EECU. We look forward to serving your financial needs.Review fromChris Z
Date: 07/23/2022
2 starsChris Z
Date: 07/23/2022
I am looking at a notice with a URL that is unreachable. Professional organizations do not operate this way. I find it unacceptable that one cannot contact the company even by phone.EECU Credit Union
Date: 07/28/2022
**************** - We are sorry that you were unable to visit with us today when we called you. When you have a few minutes to discuss your concerns, please feel free to contact our Assistant Vice President. She sent you an email with her contact information. We look forward to resolving your concerns in a timely and professional manner. Thank you for your membership in EECU.
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