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Business Profile

Dry Cleaners

Centre Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Centre Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Centre Cleaners has 2 locations, listed below.

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    • Centre Cleaners

      4620 Bryant Irvin Rd Ste 502 Fort Worth, TX 76132-3611

    • Centre Cleaners

      3349 Western Center Blvd Ste 141 Fort Worth, TX 76137-7132

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into to get 2 medium and 2 Lights coats and 1 skirt dry cleaned. I was not charged $83.18 (way more expensive than I have been charged in the past) for 4 heavy coats-But the $250 skirt had two large safety pins through it that caused damage. When I asked about the price increase, the representative joked thats business and when I called to ask about the skirt damage the manager said I know we poked a hole in the skirt with the pin but we had no hangers but nobody usually complains. The manager was dismissive and rude and laughed when I informed her that this is an expensive skirt that they damaged.She laughed when I informed her that I will be reporting everything to the BBB.This business is unethical and they prey on people who trust small businesses.

      Business Response

      Date: 02/25/2023

      This customer have been asked to bring the garment back to store for it to be reworked or redo with no charge, but customer declined that offer and instead she threatened to complain this with BBB organization which is what she has done here.

      This customer does not seem to have complains on service we have provided to her but rather the price charged for the service she has received from the business. There is really no solution to that problem. We have to charge for the service we provide. If customer does have issues with service we provide and have provided, we really can resolve on the service level. If the issues is at the price level, we really do not have any negotiations at that level because we are running our business at very thin margin because of ever increasing cost of materials and labor in this current market. 

      Hope it helps. 

       

      Customer Answer

      Date: 02/28/2023

      Complaint: 19457201

      I am rejecting this response because: the business admitted to wrongfully using a large safety pin on my skirt thus damaging it. My phone call to the business presents significant evidence of this detail.

      The original complaint again as indicated is not about the pricing- but about damages occurred to an expensive skirt due to the negligence and predatory behavior towards consumers supporting local businesses. I recommend that the business revise its ethics, customer service and meditate the wrongful and purposeful damage to my clothing. I request a refund and a full apology to the inappropriate conduct I witnessed on the phone and in person. I do not wish to come into the business again as I do not feel that it is a safe and welcoming environment.

       

      Regards,

      Maisam

    Centre Cleaners is NOT a BBB Accredited Business.

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